Fleet Availability Team Leader

Novuna; Trowbridge; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

An excellent bonus scheme

Hybrid working

25 days' holiday, plus bank holidays +

Full wellbeing package including BUPA,

Job summary

Novuna Vehicle Solutions seeks a capable leader to manage the Downtime team, guiding circa 11 controllers who support customers through vehicle downtime and liaising with our garage network to ensure efficient repairs. You will coach and develop your team, handling escalations and driving a customer-first service approach.

You’ll lead improvements across processes, build strong internal and external relationships, and champion a collaborative, “one team” culture while minimising disruption for

Qualifications

• Experience leading teams in fleet, automotive or vehicle maintenance.
• Proven ability to coach and develop staff.
• Strong problem-solving and decision-making skills.

Responsibilities

• Lead a team of circa 11 Downtime Controllers who support customers with vehicle downtime and coordinate with the garage network to ensure timely repairs.
• Drive team performance, coaching and developing colleagues, and act as escalation point for complex downtime cases.
• Collaborate across the business to deliver an outstanding customer experience and identify process improvements.
• Build strong relationships with garage networks and internal stakeholders to enable a cohesive "one team" approach.
• Review processes to identify trends and implement solutions to minimise disruption for customers.

Skills

Team leadership

Coaching

Customer service

Problem solving

Fleet management

Job description

• An excellent bonus scheme

Are you a Team Leader, Supervisor or Manager with a background in fleet, automotive or vehicle maintenance? Do you enjoy leading people, solving problems and delivering great service? Are you looking for a role where you can make a real difference every day?

Who we are.

At Novuna Vehicle Solutions, we're in an exciting phase of growth. As one of the UK's largest leasing companies, we support customers with the vehicles, funding, infrastructure and fleet management expertise they need to keep moving. We work across a diverse portfolio, from company car and salary sacrifice schemes through to complex, multi-asset fleets across cars, vans, HGVs and specialist assets. We also support personal leasing and SME customers through our established broker and dealer channels. With a 4.9 Trustpilot score and Distinction accreditation from The Institute of Customer Service, our Customer First culture is at the heart of how we help customers take control of today's fleet challenges while preparing for the future.

What you'll do.

You'll lead a team of circa 11 Downtime Controllers who support customers with vehicle downtime, working closely with our garage network to ensure repairs to light commercial vehicles (LCVs) are completed efficiently, cost-effectively and with minimal disruption.

You'll be responsible for driving team performance, coaching and developing your people, and acting as an escalation point for more complex downtime cases. Working collaboratively across the business, you'll help deliver an outstanding customer experience while identifying opportunities to improve processes and ways of working.

You’ll Also

• Leading the day-to-day performance of the Downtime team, ensuring excellent service and customer outcomes.
• Supporting your team with escalated vehicle downtime and repair queries.
• Building strong relationships with our garage network and internal stakeholders to deliver a collaborative "one team" approach.
• Driving continuous improvement by reviewing processes, identifying trends and implementing solutions

What you’ll bring.

You’ll have a background in fleet, automotive or vehicle maintenance and enjoy leading, coaching and supporting others to achieve great results. Whether you’re currently a Team Leader, Supervisor or Manager, you’ll be confident motivating people, making decisions and delivering an excellent service for customers.You’ll ideally have knowledge of light commercial vehicles (LCVs) and an understanding of vehicle downtime (VOR), with the confidence to support your team when more complex queries arise.

You’ll Be a Great Fit If You

• Lead, coach or support others to achieve team goals
• Have knowledge of LCVs, fleet management, vehicle maintenance or the automotive industry.
• Understand vehicle downtime (VOR) and the importance of minimising disruption for customers
• Enjoy solving problems and improving the way things are done.

What’s in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you’re focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our Offer To You Includes

• An excellent bonus scheme
• Hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.