Client Support Administrator

Halfords Group PLC; Redditch; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension

Life assurance

25 days annual leave + bank holidays

Enhanced family leave

Employee discounts

Job summary

Halfords Group PLC is hiring a Client Support Administrator to join our Fleet department at the Redditch site. You will handle day-to-day fleet and customer queries, coordinate accounts, and provide essential administrative support to ensure smooth fleet operations.

Working with Account Managers and suppliers, you will own customer requests from start to finish, maintaining records and tracking progress while staying responsive and professional.

Qualifications

• Experience in a customer service role – ideally from within an office environment but not essential
• Strong organisational and administrative skills
• Good communication skills, both written and verbal to build effective relationships with customers, colleagues, suppliers and other partners
• A proactive approach, with the ability to identify potential issues rather than simply reacting to them

Responsibilities

• Manage day-to-day fleet and customer queries, requests and administration by maintaining accurate customer and fleet records
• Act as a point of contact for customers, providing a responsive and professional service
• Support Account Managers with operational and routine customer requirements
• Monitor outstanding actions and follow up to ensure they are completed
• Identify potential issues early and take action to resolve them before they escalated
• Liaise with internal teams, suppliers and external partners to resolve issues

Skills

Customer service experience

Office environment experience

Strong organisational skills

Excellent communication skills

Proactive issue resolution

Job description

Job no: 568583
Work type: Full time
Site: Redditch
Categories: Customer Support
Location: Worcestershire
Salary: £26,500
Business Area: Halfords Support Centre

Client Support Administrator

About us

Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for co-creators: people who want to make a real impact, take ownership and be part of something that is still evolving.

As the UK's leading retailer of motoring and cycling products, we're supported by one of the country's largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.

That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you'll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.

About the role

As a Client Support Administrator within our Fleet department, you'll play a key role in delivering an excellent experience for our customers by ensuring their day-to-day fleet requirements are managed efficiently and professionally. You'll act as a trusted point of contact, handling customer queries, coordinating operational activities and providing administrative support to help keep fleet operations running smoothly.

Working closely with Account Managers, suppliers and internal teams, you'll take ownership of customer requests and operational issues from start to finish, ensuring actions are completed and customers remain informed throughout the process.

Key responsibilities

• Manage day-to-day fleet and customer queries, requests and administration by maintaining accurate customer and fleet records.
• Act as a point of contact for customers, providing a responsive and professional service.
• Support Account Managers with operational and routine customer requirements.
• Monitor outstanding actions and follow up to ensure they are completed.
• Identify potential issues early and take action to resolve them before they escalated.
• Liaise with internal teams, suppliers and external partners to resolve issues.

About you

• Experience in a customer service role – ideally from within an office environment but not essential
• Strong organisational and administrative skills.
• Ability to manage multiple tasks and priorities and ensure actions are followed through.
• Good communication skills, both written and verbal to build effective relationships with customers, colleagues, suppliers and other partners.
• A proactive approach, with the ability to identify potential issues rather than simply reacting to them.
• Good problem-solving skills and the ability to take ownership of issues through to resolution.A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• We offer hybrid working in our Support Centre, you will be based at our Support Centre 3 days a week with an optional 2 days working from home.
• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

At Halfords, we operate a hybrid working policy with 3 days on site at our Support Centre in Redditch.