Fleet Care: Customer Advisor & Relations

Ayvens; West of England; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Bonus scheme

GAYE scheme

Retail discounts

GymFlex membership

Cycle to Work

Job summary

Ayvens is seeking a Customer Service Advisor for the Fleet Care team in Bristol. You will be the primary contact for Fleet Managers, handling day-to-day queries, supporting renewals, and coordinating with Sales and Operations to deliver effective solutions.

A strong customer focus and ownership mindset are essential. The role emphasizes accurate records, proactive issue resolution, and active participation in customer meetings to strengthen relationships.

Qualifications

• Previous experience in a customer service or account support role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills and the ability to manage a busy workload.
• A proactive approach and a willingness to take ownership.
• Good attention to detail.
• Confidence using Microsoft Office, particularly Outlook, Word and Excel.

Responsibilities

• Act as the main point of contact for a portfolio of Fleet Managers.
• Build strong relationships and understand customers' needs.
• Manage customer queries and requests from start to finish.
• Coordinate with Customer Service, Sales and Operations to resolve issues quickly.
• Support customers through the renewal process and maintain records.
• Assist with quotes, orders and purchases; participate in meetings as needed.

Skills

Customer service

Communication

Organisation

Ownership

Attention to detail

MS Office

Tools

Microsoft Office

Job description

Ayvens is seeking a Customer Service Advisor for the Fleet Care team in Bristol. You will be the primary contact for Fleet Managers, handling day-to-day queries, supporting renewals, and coordinating with Sales and Operations to deliver effective solutions.

A strong customer focus and ownership mindset are essential. The role emphasizes accurate records, proactive issue resolution, and active participation in customer meetings to strengthen relationships.