Customer Service Advisor (Fleet Care)
Leaseplan
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Benefits offered by this job
Job summary
Ayvens is recruiting for a customer service role in the United Kingdom. You will be the primary contact for a portfolio of Fleet Managers, building strong relationships, resolving queries and supporting contract renewals.
You will work with Sales and Operations to deliver suitable solutions, while ensuring accurate records and smooth processes across the customer journey. Ideal candidates will have experience in customer service or account support, excellent communication skills, and strong
Qualifications
- Previous experience in a customer service or account support role.
- Strong communication skills, both written and verbal.
- Highly organised with ability to manage a busy workload.
- Proactive, own initiative and attention to detail.
Responsibilities
- Act as the main point of contact for a portfolio of Fleet Managers.
- Build strong relationships and understand customers' needs.
- Manage customer queries and requests from start to finish.
- Collaborate with Customer Service, Sales and Operations to resolve issues.
- Support customers through renewal processes and maintain records.
- Provide admin support across the customer journey (quotes, orders, purchases).
- Attend customer meetings to support relationship management.
- Ensure all interactions comply with company policies and regulatory requirements.
Skills
Tools
Job description
In this role, you'll be the main point of contact for a portfolio of Fleet Managers, helping them with everything from day-to-day queries to supporting key points in the vehicle lifecycle. You'll build strong relationships, solve problems and work closely with colleagues across the business to make sure customers receive the service and support they need. No two days are the same. One day you might be helping a customer navigate a complex query, while the next you could be supporting contract renewals or working with our Sales and Operations teams to find the best solution for a customer. If you enjoy building relationships, taking ownership and delivering great customer service, we'd love to hear from you.,
- Acting as the main point of contact for a portfolio of Fleet Managers
- Building strong working relationships and getting to know your customers' needs
- Managing customer queries and requests from start to finish
- Working with colleagues across Customer Service, Sales and Operations to resolve issues quickly and effectively
- Supporting customers through the renewal process and maintaining accurate records
- Helping customers get the most from our products and services
- Providing administrative support across the customer journey, including quotes, orders and purchases
- Attending customer meetings where appropriate to support relationship management
- Ensuring all customer interactions are handled fairly and in line with company policies and regulatory requirements Previous experience in a customer service or account support role
- Someone who enjoys speaking with customers and building relationships
- Excellent communication skills, both written and verbal
- Strong organisational skills and the ability to manage a busy workload
- A proactive approach and a willingness to take ownership
- Good attention to detail
- Confidence using Microsoft Office, particularly Outlook, Word and Excel
- A positive attitude and a genuine desire to help customers Why Ayvens?
With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
- Salary £27,030
- Competitive pension scheme
- Annual salary review and bonus scheme
- Give As You Earn (GAYE) scheme
- Employee referral scheme (£1,000)
- Retail discounts programme
- GymFlex membership options
- Cycle to Work scheme
- Health & Wellbeing Life Assurance
- Health assessment options
- Travel insurance
- Dental insurance
- Critical illness cover
- Personal accident insurance
- Time Off & Work-Life Balance 25 days' annual leave + an additional Celebration Day
- 37.5 hour week
- Monday to Friday
- no weekends
- Holiday buy & sell scheme
- Volunteer days
- Time allocated for personal development
- Study support (where applicable)
- Workplace & On-Site Facilities
- Free parking (limited)
- EV charging points
- Bike storage & shower facilities
- Complimentary breakfast
- Staff and social events
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