Fleet Services Customer Experience Specialist

Ford & Slater Corby; Devizes; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Salary up to £26,437

OTE £31,437

22–25 days holiday

Training & development

Pension

Cycle to work

Employee assistance programme

Team events

Job summary

DAF Fleet Services in Devizes is seeking a proactive Customer Service Advisor to join our team. You will provide high quality support to clients, handle inquiries by phone and email, and ensure fleet documentation is accurate and compliant.

You will contribute to a first-class service experience through effective communication, problem solving, and reliable administrative support in a friendly, fast-paced office environment.

Qualifications

• Experience in delivering high quality customer service.
• Strong written and verbal communication.
• Good IT literacy and ability to use CRM/email systems.

Responsibilities

• Champion customer service and ensure client fleets are compliant.
• Document all client interactions in the system.
• Perform general admin duties to support the Customer Service Department.
• Handle phone and email queries promptly and professionally.

Skills

Can do attitude

Troubleshooting

Customer service

Communication

IT literacy

Organised

Phone and email handling

Initiative

Job description

DAF Fleet Services in Devizes is seeking a proactive Customer Service Advisor to join our team. You will provide high quality support to clients, handle inquiries by phone and email, and ensure fleet documentation is accurate and compliant.

You will contribute to a first-class service experience through effective communication, problem solving, and reliable administrative support in a friendly, fast-paced office environment.