Fleet Administrator

Vindis Group Ltd.; United Kingdom; Remote; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Employee Car Scheme

Life Assurance

Employee Assistance Programme

Job summary

Vindis Group Ltd. is seeking a Fleet Adminstrator to join its Fleet Team in Huntingdon. You will provide administrative support to ensure efficient fleet operations and high levels of customer service.

The role focuses on handling requests, coordinating with manufacturers and suppliers, and maintaining timely communications across phone, email and platforms, contributing to cost control and process improvement within a dynamic automotive group.

Qualifications

• This role requires admin experience; motor trade exposure is desired but not essential.
• Strong customer service and administrative capabilities are required.
• Ability to coordinate with manufacturers and suppliers and communicate across platforms.

Responsibilities

• As a Broker Support Specialist, provide high-level administrative support to the Fleet Team.
• Develop effective manufacturer and supplier contact.
• Handle customer requests and queries to ensure satisfaction.
• Ensure efficient communications by phone, email and other platforms in a timely manner.
• Support cost control and process efficiency initiatives.

Skills

Customer service

Administrative support

Communication

Team collaboration

Job description

The Vindis Group is seeking to appoint a Fleet Adminstrator to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company's heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.

Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently – whether individually, or by supporting a team environment.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK’s National Learning Centre.

How we support our #Exceptional People:

All team members are provided with access to the following:

• An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
• A Life Assurance policy, at no cost to yourself.
• 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.
  

Key Role Responsibilities:

As a Broker Support Specialist , you will be an integral member of the Fleet Team. Your key responsibilities will include:

• Providing an excellent level of support and administrative services to the Fleet Team and our Customer's.
• Developing effective manufacturer and supplier contact.
• Dealing efficiently with customer requests and queries to ensure total customer satisfaction.
• Ensuring all communication methods are efficient and effective, like answering the phone quickly and replying to e-mails and replying on all platforms in a timely manner.
• Helping the retailer to achieve industry-leading standards of process efficiency and cost control.

Prerequisites:

This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.

We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.

Admin experience and Motor Trade experience would be desired but not essential