Parts Sales Executive

Vindis Group Ltd.; United Kingdom; In loco; GBP 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

Vindis Group Ltd. is seeking a Parts Sales Executive to join its Sales Team in Cambridge. You will assist the TPS Centre, identify parts to meet customer needs, and promote TPS products while maintaining strong customer relationships.

The role focuses on delivering excellent service, handling inquiries, and supporting colleagues to ensure smooth operations and sales performance.

Competenze

• Previous experience in a Parts or Call Centre role preferable.
• Good communication skills and telephone manner.

Mansioni

• Assisting, liaising and supporting the TPS Centre’s to ensure good working relationships and delivery of customer service excellence.
• Accurately identifying parts to meet customers sales requirements and utilising TPS product promotions effectively.
• Providing a high level of customer service at all times, building strong relationships with customers by making relevant and regular contact with them.
• Handling incoming calls and customer enquiries.

Conoscenze

Good communication skills

Telephone manner

Descrizione del lavoro

The Vindis Group is seeking to appoint a Parts Sales Executive to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company’s heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.

Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently – whether individually, or by supporting a team environment.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer access to the Volkswagen Group UK’s National Learning Centre.

How we support our #Exceptional People:

All team members are provided with access to the following:

• Drive Our Brand – Enjoy or Employee Car Scheme with no deposit required after a qualifying period. Experience the joy of driving our brand products at unbeatable prices.
• Family First – Benefit from our Enhanced Parental Statutory Leave, giving you more time to bond with your loved ones.
• Celebrate You – Take your birthday off with Paid Birthday Leave - On us!
• Stay Healthy – Our enhanced Sick Pay ensures you’re taken care of when you need it most (based on length of Service).
• Wellbeing At Your Fingertips - Access to Help@Hand for quick and easy Online GP services, 24/7 access to our Employee Assistance Programme, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
• Peace Of Mind – Enjoy a life Assurance policy at no cost, brining peace to you and your loved ones.
• Exclusive Discounts – Take advantage of employee discounts on parts, vehicle MOT’s/Servicing, and vehicle purchases. Drive with confidence and savings!

Key Role Responsibilities:

As a Parts Sales Executive, you will be an integral member of the Sales Team. Your key responsibilities will include:

• Assisting, liaising and supporting the TPS Centre’s to ensure good working relationships and delivery of customer service excellence.
• Accurately identifying parts to meet customers sales requirements and utilising TPS product promotions effectively.
• Providing a high level of customer service at all times, building strong relationships with customers by making relevant and regular contact with them.
• Handling incoming calls and customer enquiries.

Prerequisites:

• Previous experience in a Parts or Call Centre role preferable
• Good communication skills and telephone manner

This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.

We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.