Flagship Store Leader – Customer Experience & Operations

Alliance Consumer Growth, LLC; Greater London; Sur place; GBP 30 000 - 46 000; Plein temps

Résumé du poste

SKIMS is seeking an Assistant Store Leader for its flagship environment on Regent Street. You will translate broad retail strategy into in-store execution, guiding Supervisors and Team Members to deliver exceptional customer experiences and drive commercial performance.

The role requires strategic thinking, operational discipline, and people leadership to keep the store performing at a high level while upholding SKIMS standards of service and inclusivity.

Qualifications

• 2–4 years of experience in retail leadership or equivalent

Responsabilités

• Lead with a customer-obsessed mindset, delivering elevated service
• Act as service leader on the floor, model SKIMS standards and coach the team
• Ensure the store floor is staffed, zoned, and operating smoothly during peak periods
• Resolve customer concerns with professionalism and empathy
• Build product knowledge so the team speaks to fit, function, and fabric
• Coach selling behaviours aligning product benefits with customer needs
• Support store KPIs including conversion, AOV, and customer satisfaction
• Partner with Visual Merchandising and Operations to ensure seamless customer journeys
• Lead service-focused training and onboarding for new team members
• Use feedback to enhance the customer experience
• Maintain a strong presence on the sales floor with energy and pace
• Support store initiatives including launches and peak trading periods
• Foster an inclusive and welcoming store environment

Connaissances

Retail leadership

Customer experience

Service leadership

Team leadership

Communication

Description du poste

SKIMS is seeking an Assistant Store Leader for its flagship environment on Regent Street. You will translate broad retail strategy into in-store execution, guiding Supervisors and Team Members to deliver exceptional customer experiences and drive commercial performance.

The role requires strategic thinking, operational discipline, and people leadership to keep the store performing at a high level while upholding SKIMS standards of service and inclusivity.