Flagship Store Leader: Ops, People & Performance

Alliance Consumer Growth, LLC; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

SKIMS is a solutions-oriented brand redefining underwear, loungewear, and essentials. The Assistant Store Leader role sits in flagship environments like Regent Street, driving operational excellence and a superior customer experience.

The position requires strategic thinking and people leadership to ensure the store performs at the highest level while upholding brand standards. Open availability including evenings, weekends, holidays, and overtime is expected.

Qualifications

• 2–4 years of experience in retail leadership or operations.
• Strong knowledge of inventory systems, shipment handling, and operational processes.
• Strong customer service mindset and ability to resolve issues effectively.
• Excellent communication and team leadership skills.
• Passion for the SKIMS brand and ability to represent our values.

Responsibilities

• Support daily store operations with a focus on operational excellence and consistent process execution.
• Oversee Back of House operations including shipment, inventory accuracy, and stockroom organization.
• Manage replenishment, size integrity, and product availability.
• Own damage processing, returns, and inventory-related operational tasks.
• Maintain store supplies, equipment, and technology.
• Ensure adherence to operational policies, safety standards, and loss prevention protocols.
• Provide strong floor leadership during peak hours, modeling customer-focused service.
• Lead team training on product knowledge, fit, and function.
• Coach the team on visual standards and product placement.
• Utilize reporting tools and data to support inventory accuracy and KPI performance.
• Partner with the Store Leader and HQ teams to share insights on product flow and customer feedback.
• Support floor sets and operational initiatives that drive business performance.
• Adapt to changing priorities while supporting multiple areas of the store.
• Communicate clearly and contribute to a culture of trust and collaboration

Skills

Retail leadership

Inventory management

Customer service

Communication

Team leadership

Problem-solving

Physical stamina

Tools

Inventory systems

Shipment handling

Job description

SKIMS is a solutions-oriented brand redefining underwear, loungewear, and essentials. The Assistant Store Leader role sits in flagship environments like Regent Street, driving operational excellence and a superior customer experience.

The position requires strategic thinking and people leadership to ensure the store performs at the highest level while upholding brand standards. Open availability including evenings, weekends, holidays, and overtime is expected.