Flagship Store Leader: Operations & Team Growth

SKIMS; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

SKIMS is seeking an Operations Store Leader for our Regent Street flagship in London. This role translates store strategy into in-store execution, leads a team, and drives commercial performance while delivering an exceptional customer experience.

You will oversee daily operations, inventory accuracy, replenishment, and staff coaching, working with cross-functional partners to meet business priorities.

Qualifications

• 2–4 years of experience in retail leadership or operations.
• Strong knowledge of inventory systems, shipment handling, and operational processes.
• Strong customer service mindset and ability to resolve issues effectively.
• Excellent communication and team leadership skills.
• Strong problem-solving and organizational abilities.
• Passion for the SKIMS brand and ability to represent our values.
• Ability to stand, move throughout the store, and lift up to 40 pounds.
• Open availability including evenings, weekends, holidays, and overtime.

Responsibilities

• Support daily store operations with a focus on operational excellence and consistent process execution.
• Oversee Back of House operations including shipment, inventory accuracy, and stockroom organization.
• Manage replenishment, size integrity, and product availability.
• Own damage processing, returns, and inventory-related operational tasks.
• Maintain store supplies, equipment, and technology.
• Ensure adherence to operational policies, safety standards, and loss prevention protocols.
• Provide strong floor leadership during peak hours, modeling customer-focused service.
• Lead team training on product knowledge, fit, and function.
• Coach the team on visual standards and product placement.
• Utilize reporting tools and data to support inventory accuracy and KPI performance.
• Partner with the Store Leader and HQ teams to share insights on product flow and customer feedback.
• Support floor sets and operational initiatives that drive business performance.
• Adapt to changing priorities while supporting multiple areas of the storeCommunicate clearly and contribute to a culture of trust and collaboration

Skills

Retail leadership

Inventory systems

Customer service

Communication

Team leadership

Problem solving

Brand values

Physical stamina

Availability

Job description

SKIMS is seeking an Operations Store Leader for our Regent Street flagship in London. This role translates store strategy into in-store execution, leads a team, and drives commercial performance while delivering an exceptional customer experience.

You will oversee daily operations, inventory accuracy, replenishment, and staff coaching, working with cross-functional partners to meet business priorities.