Flagship Store Experience Leader

Socotra, Inc.; Greater London; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

SKIMS is seeking an Assistant Store Leader for our flagship in London to drive elevated service and operational excellence. You will lead Supervisors and Teams, ensuring exceptional customer experiences while translating retail strategy into in-store execution.

The role requires 2–4 years in retail leadership, a track record of selling through service standards, and the ability to coach and develop high-performing teams in a premium environment.

Qualifications

• 2–4 years of retail leadership experience with a focus on customer experience or service leadership.
• Proven ability to drive sales through strong service standards and customer engagement.
• Deep understanding of customer service principles in luxury or premium retail environments.
• Strong leadership and coaching skills that motivate teams to deliver exceptional experiences.

Responsibilities

• Lead with a customer-obsessed mindset, ensuring every guest receives an elevated and personalized service experience.
• Act as the service leader on the floor, modeling SKIMS service standards and coaching the team in real time.
• Ensure the store floor is consistently staffed, zoned, and operating smoothly during peak traffic periods.
• Resolve customer concerns with professionalism, empathy, and strong problem-solving skills.
• Build a culture of product expertise, ensuring the team confidently speaks to fit, function, and fabric.
• Coach selling behaviors that connect product benefits with customer needs.
• Support store KPIs including conversion, average transaction value, and customer satisfaction.
• Partner with Visual Merchandising and Operations leaders to maintain a seamless customer journey across the store.
• Lead service-focused training and onboarding to ensure new team members are confident in SKIMS service standards.
• Use customer feedback and store insights to identify opportunities to enhance the customer experience.
• Maintain a strong presence on the sales floor, leading with energy, pace, and confidence.
• Support key store initiatives including product launches, marketing activations, and peak trading periods.
• Foster an inclusive and welcoming store environment where all customers feel valued and supported.

Skills

Customer experience

Leadership

Coaching

Communication

Problem solving

Inclusive leadership

Store operations

Job description

SKIMS is seeking an Assistant Store Leader for our flagship in London to drive elevated service and operational excellence. You will lead Supervisors and Teams, ensuring exceptional customer experiences while translating retail strategy into in-store execution.

The role requires 2–4 years in retail leadership, a track record of selling through service standards, and the ability to coach and develop high-performing teams in a premium environment.