Flagship Store Experience Leader

Skims; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

SKIMS is seeking a Store Leader in London to deliver elevated service and drive store performance in a flagship environment. You will translate brand standards into in-store execution, lead a team, and partner with cross-functional teams to ensure a best-in-class customer experience.

The role requires 2–4 years of retail leadership in luxury or premium settings, a proven ability to drive sales through service, and strong leadership to coach and develop teammates across busy shifts in the Greater

Qualifications

• 2–4 years of retail leadership experience with a focus on customer experience or service leadership.
• Proven ability to drive sales through strong service standards and customer engagement.
• Deep understanding of customer service principles in luxury or premium retail environments.

Responsibilities

• Lead with a customer-obsessed mindset, delivering an elevated and personalized service experience.
• Act as the service leader on the floor, modeling SKIMS service standards and coaching the team in real time.
• Ensure the store floor is consistently staffed, zoned, and operating smoothly during peak traffic periods.
• Resolve customer concerns with professionalism, empathy, and strong problem-solving skills.
• Build a culture of product expertise, ensuring the team speaks to fit, function, and fabric.
• Coach selling behaviors that connect product benefits with customer needs.
• Support store KPIs including conversion, average transaction value, and customer satisfaction.
• Partner with Visual Merchandising and Operations to maintain a seamless customer journey across the store.
• Lead service-focused training and onboarding to ensure new team members are confident in SKIMS service standards.
• Use customer feedback and store insights to identify opportunities to enhance the customer experience.

Skills

Retail leadership

Customer experience

Service leadership

Communication

Job description

SKIMS is seeking a Store Leader in London to deliver elevated service and drive store performance in a flagship environment. You will translate brand standards into in-store execution, lead a team, and partner with cross-functional teams to ensure a best-in-class customer experience.

The role requires 2–4 years of retail leadership in luxury or premium settings, a proven ability to drive sales through service, and strong leadership to coach and develop teammates across busy shifts in the Greater