Assistant Store Leader – Premium Customer Experience

SKIMS; City Of London; Presencial; GBP 30.000 - 42.000; Jornada completa

Descripción de la vacante

SKIMS is seeking an Assistant Store Leader to drive an elevated retail experience at our flagship location in London. This role partners with the Store Leader to translate broader strategy into in-store execution, balancing strategic thinking with operational discipline and people leadership.

The ideal candidate has 2–4 years in retail leadership, a strong service mindset, and the ability to coach teams while maintaining brand standards and delivering exceptional customer journeys.

Formación

• 2–4 years of experience in retail leadership with a focus on customer experience or service leadership.
• Experience in luxury or premium retail environments is preferred.
• Full-time availability including evenings, weekends, holidays, and overtime.

Responsabilidades

• Lead with a customer-obsessed mindset, ensuring every guest receives an elevated and personalized service experience.
• Act as the service leader on the floor, modeling SKIMS service standards and coaching the team in real time.
• Ensure the store floor is consistently staffed, zoned, and operating smoothly during peak traffic periods.
• Resolve customer concerns with professionalism, empathy, and strong problem-solving skills.
• Build a culture of product expertise, ensuring the team confidently speaks to fit, function, and fabric.
• Coach selling behaviors that connect product benefits with customer needs.
• Support store KPIs including conversion, average transaction value, and customer satisfaction.
• Lead service-focused training and onboarding to ensure new team members are confident in SKIMS service standards.
• Use customer feedback and store insights to identify opportunities to enhance the customer experience.
• Maintain a strong presence on the sales floor, leading with energy, pace, and confidence.
• Support key store initiatives including product launches, marketing activations, and peak trading periods.

Conocimientos

Retail leadership experience

Customer experience focus

Leadership and coaching

Clear communication

Problem solving

Stamina and lifting

Descripción del empleo

SKIMS is seeking an Assistant Store Leader to drive an elevated retail experience at our flagship location in London. This role partners with the Store Leader to translate broader strategy into in-store execution, balancing strategic thinking with operational discipline and people leadership.

The ideal candidate has 2–4 years in retail leadership, a strong service mindset, and the ability to coach teams while maintaining brand standards and delivering exceptional customer journeys.