Five-Star Service Captain — Guest Experience Leader

Grantley Hall; Harrogate; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Service charge

Holiday entitlement

Free meals on duty

Free parking

Accommodation discounts

Staff events

Résumé du poste

Grantley Hall, a five-star luxury venue in North Yorkshire, seeks an attentive hospitality professional dedicated to delivering exceptional guest experiences. You will provide knowledgeable service, maintain pristine restaurant areas, and respond quickly to guest needs while supporting teammates in a fast-paced environment.

With a strong focus on standards and guest satisfaction, you will thrive in a welcoming, professional setting, contribute to a team-driven culture, and partake in a variety

Qualifications

• Deliver outstanding customer service at all times.
• Know menu offerings and explain items clearly on request.
• Maintain high standards of restaurant preparation and presentation.
• Communicate effectively with colleagues and guests at all levels.

Responsabilités

• Ensure service is delivered professionally and to Grantley Hall standards.
• Keep your section prepared to the highest standards.
• Assist in maintaining tidiness and cleanliness of restaurant and areas.
• Be enthusiastic, proactive and guest focused.
• Support the wider Grantley Hall team as needed.

Connaissances

Customer service

Communication

Hospitality

Team player

Description du poste

Grantley Hall, a five-star luxury venue in North Yorkshire, seeks an attentive hospitality professional dedicated to delivering exceptional guest experiences. You will provide knowledgeable service, maintain pristine restaurant areas, and respond quickly to guest needs while supporting teammates in a fast-paced environment.

With a strong focus on standards and guest satisfaction, you will thrive in a welcoming, professional setting, contribute to a team-driven culture, and partake in a variety