Five-Star Restaurant Operations Lead

Grantley Hall; Harrogate; On-site; GBP 32,000 - 52,000; Full time

Job summary

Grantley Hall in North Yorkshire seeks an Assistant Restaurant Manager to uphold luxury standards across five restaurants and three bars. You will lead and train a diverse FOH team, ensure top-tier service, and coordinate with kitchen, spa and gym for seamless guest experiences.

The role emphasizes accountability, collaboration and continuous improvement, with a passion for delivering memorable hospitality in a five-star estate setting.

Qualifications

• Proven experience in a supervisory or managerial role within a luxury restaurant or hotel environment.
• Strong leadership abilities with a focus on accountability, collaboration and delivering exceptional customer service.
• Solid understanding of food and beverage operations, including cost management, health and safety regulations.

Responsibilities

• Assist the Restaurant Manager in overseeing daily operations across five restaurants and three bars, ensuring seamless service and adherence to luxury standards.
• Lead and motivate a diverse team of front of house staff, fostering collaboration, continuous improvement and high morale.
• Monitor guest feedback and service metrics, implementing corrective actions to maintain the hotel's reputation for excellence.
• Coordinate with the kitchen, spa and gym teams to deliver integrated guest experiences that reflect the hotel's bespoke offerings.
• Manage inventory, ordering and cost control while upholding the highest standards of hygiene and safety.
• Support recruitment, training and development programmes, encouraging curiosity and professional growth among team members.

Skills

Leadership

Customer service

Team management

Communication

Guest feedback

Job description

Grantley Hall in North Yorkshire seeks an Assistant Restaurant Manager to uphold luxury standards across five restaurants and three bars. You will lead and train a diverse FOH team, ensure top-tier service, and coordinate with kitchen, spa and gym for seamless guest experiences.

The role emphasizes accountability, collaboration and continuous improvement, with a passion for delivering memorable hospitality in a five-star estate setting.