Luxury Restaurant Host: Five-Star Guest Experience

Grantley Hall; Harrogate; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Monthly service charge

Holiday allowance

Free parking

Complimentary meals on duty

Staff discounts

Job summary

Grantley Hall in Harrogate, a five-star luxury property, seeks a Restaurant Host to welcome guests and ensure they feel looked after. You will work closely with the Restaurant Manager and Assistant Manager to run shifts, greet guests, manage reservations, and handle payments with accuracy.

Providing first-class service, you will maintain excellent communication with guests face-to-face and over the phone, coordinating with colleagues across departments and arranging special services when

Qualifications

• Excellent customer service and hospitality mindset.
• Strong communication and organizational skills.
• Professional demeanour and appearance.
• Ability to handle payments accurately and manage reservations.

Responsibilities

• Welcome guests and seat them promptly
• Work with Restaurant Manager to run shifts
• Meet and greet, manage reservations
• Handle payments and process bills accurately
• Provide first-class service and maintain guest relations
• Coordinate with other departments as needed
• Assist with special guest requests

Skills

Guest greeting

Customer service

Communication

Phone & in-person service

Job description

Grantley Hall in Harrogate, a five-star luxury property, seeks a Restaurant Host to welcome guests and ensure they feel looked after. You will work closely with the Restaurant Manager and Assistant Manager to run shifts, greet guests, manage reservations, and handle payments with accuracy.

Providing first-class service, you will maintain excellent communication with guests face-to-face and over the phone, coordinating with colleagues across departments and arranging special services when