Five-Star Lake District Front Desk Agent

The Lodge at Glendorn; Windermere; On-site; GBP 28,000 - 32,000; Full time

Job summary

A luxury hotel in the Lake District is seeking a Front Office Agent to deliver exceptional guest experiences. This role involves managing check-ins and check-outs, coordinating guest requests, and maintaining luxury service standards. The ideal candidate will have previous experience in front-office or guest service, impeccable attention to detail, and a genuine sense of hospitality. A competitive salary and opportunities for growth are offered, making this position ideal for those passionate about hospitality.

Benefits

Staff meals

Uniform

Generous gratuities

Qualifications

• Previous front office or guest service experience (luxury preferred).
• Comfortable with booking systems.
• Impeccable attention to detail and positive mindset.

Responsibilities

• Greet guests with warmth, efficiency, and care.
• Manage check-ins, check-outs, and bookings.
• Coordinate guest requests and concierge services.

Skills

Confident communicator

Attention to detail

Proactive mindset

Luxury guest service experience

Multitasking under pressure

Team player

Job description

A luxury hotel in the Lake District is seeking a Front Office Agent to deliver exceptional guest experiences. This role involves managing check-ins and check-outs, coordinating guest requests, and maintaining luxury service standards. The ideal candidate will have previous experience in front-office or guest service, impeccable attention to detail, and a genuine sense of hospitality. A competitive salary and opportunities for growth are offered, making this position ideal for those passionate about hospitality.