First Response Advisor

CEL Solicitors; Liverpool; On-site; GBP 9,000 - 12,000; Part time

Benefits offered by this job

Enhanced Sickness Entitlement

Enhanced Maternity / Paternity Leave

Death in Service

Company Bar

Paid Exam Leave

25 Days Annual Leave (Pro Rata) + Bank

Christmas Closure

Job summary

CEL Solicitors is recruiting a First Response Agent in Liverpool City Centre for a permanent, part-time role. Work Monday to Wednesday, 08:00–14:00, delivering excellent client service and guiding inquiries through to the solicitor teams.

Training is provided regardless of prior call centre experience, with a culture focused on care for clients and colleagues. The role emphasizes clear communication, the ability to handle diverse client interactions, and progression from initial contact to case

Qualifications

• Excellent communication and a friendly, professional manner.
• Ability to explain complex information in clear terms.

Responsibilities

• Contact clients using our dialler system and guide them through qualifying questions.
• Explain the claims process and funding options to eligible clients.
• Pass the client to our Solicitor teams to progress their case.

Skills

Clear communication

Active listening

Explain complex information

Client care

Attention to detail

Basic computer skills

Willing to learn

Confident speaking

Education

Law degree

Tools

Dialler system

Job description

Location: Liverpool City Centre – Office Based

Job Type: Permanent, Part Time

Hours: Monday to Wednesday, 08:00–14:00

Join Our Team as a First Response Agent!

Are you a confident communicator looking for your next step? Whether you've worked in a call centre, sales, retail, hospitality or customer service, or you've recently finished a law degree and want to start your legal career, we'd love to hear from you.

No call centre experience? No problem. We provide full training in every part of the role, so what matters most is your attitude, your communication skills and your willingness to learn.

In this role, you'll deliver outstanding service to prospective clients and turn marketing-generated enquiries into new clients for the firm.

Do you want to join one of the fastest growing law firms in the UK? Our vibrant office in Liverpool City Centre overlooks the Liver Birds and the waterfront, and our culture is built on genuine care for our clients and colleagues. CEL Solicitors is on a huge growth trajectory, with a plan to be the UK's number one consumer law firm, known nationally for legal services and financial complaints.

At CEL, we blend the professionalism of a corporate firm with the warmth of a family business. We are different, but in a good way!

Fancy a game of pool or darts during your break? Our office has its own bar and an amphitheatre, where we host guest speakers and the occasional talent show. Plus, hitting our targets might just earn you a holiday getaway!

What You'll Be Doing

As a First Response Agent, you'll contact clients using our dialler system and guide them through a set of qualifying questions to assess whether we can help with their claim. If they're eligible, you'll explain the claims process, walk them through funding options, and make sure initial client care documents are signed. You'll then pass the client to our Solicitor teams to progress their case.

Your working hours will be Monday to Wednesday, 08:00–14:00.

Who We're Looking For

You don't need a specific background to succeed here. You'll thrive in this role if you have:

• Excellent communication skills and a friendly, professional manner
• Confidence speaking with people from all walks of life
• A knack for explaining complex information in simple terms
• Good listening skills and the ability to ask the right questions
• The ability to stay calm and handle objections or challenging conversations
• A customer-focused attitude and a genuine wish to help people
• Good attention to detail and the ability to process information accurately
• Basic computer skills and a willingness to learn new systems

It would be great (but not essential) if you have:

• Experience in a call centre, sales, outbound calling or other customer-facing role
• A law degree, or an interest in law and consumer rights

If you're ready to join a company where your contribution matters and your success is celebrated, we'd love to hear from you.

Gratitude is one of our core values. To show appreciation for our team, we offer:

• Enhanced Sickness Entitlement
• Enhanced Maternity / Paternity Leave
• Death in Service
• Company Bar
• Paid Exam Leave
• 25 Days Annual Leave (Pro Rata) + Bank Holidays
• Christmas Closure

Company Overview

CEL Solicitors are experts in no win, no fee civil litigation claims Everyone at CEL Solicitors is passionate about the law and will go above and beyond to exceed the needs of each client.