Customer Service Advisor (Legal Helpline)

Thompsons Solicitors

Sheffield

On-site

GBP 22,000 - 27,000

Full time

9 days ago

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Benefits offered by this job

Contributory pension scheme

Permanent health insurance

Healthcare Cash Plan (MediCash)

Life assurance

23 days annual leave

Additional Christmas leave

Employee Assistance Programme

Enhanced maternity and paternity pay

Cycle to work scheme

Subsidised sports and social club

Annual travel and parking loans

Financial assistance for professional

Job summary

Thompsons Solicitors in Sheffield is hiring a Customer Service Advisor for our Legal Helpline team. You will handle calls, emails and messages, capturing information and directing inquiries as part of our contact centre.

We offer a contributory pension, health cover, life assurance and generous annual leave. No prior legal experience required—training is provided to help you deliver excellent customer service to clients seeking legal assistance.

Qualifications

Must have strong organisational and communication skills.
Ability to stay calm under pressure and deliver professional service.
Passion for customer service and helping others.
Team-oriented approach in a supportive environment.
No previous experience required as training provided.

Responsibilities

Handle telephone calls, emails and messages promptly.
Communicate professionally and timely with clients.
Carry out initial case assessments with training provided.
Work with lawyers on diverse, prestigious cases and learn the helpline.

Skills

Organisational skills

Communication skills

Calm under pressure

Customer-focused

Team player

Job description

Application Deadline: 21 October 2026

Department: Legal Services

Location: Sheffield

Compensation: £24,889 / year

Description

We are hiring for our customer service team, so if you have a passion for delivering excellent customer service, want to work for somewhere that makes a difference and you are a people person, we would love to hear from you!

Working as part of our successful Contact Centre based in Sheffield, the role of a Customer Service Advisor, in our Legal Helpline team involves handling Personal Injury enquiries that come into the firm and you will be proactively capturing relevant information on our systems.

If successfully shortlisted, you will be required to complete an online assessment, which will be sent to the email address you used to apply for this position. Subject to successful completion and selection, you must then be available to attend our Sheffield office on Thursday 29th October for a final stage interview.

More about the role...

Deal with and respond to telephone calls, emails and messages
Communicate in a professional timely manner
Carry out initial case assessments to determine the progression of a case - but don't worry we will give you all the training needed for you to be able to succeed in your role! So no previous experience is necessary.
In return, you will be working alongside lawyers who work on a diverse portfolio and highly prestigious cases. This is a great opportunity for someone who would like to join a well established law firm and utilise their customer service skills whilst learning all about our legal helpline team.

More about you...