New Business Call Advisor Job

Stephensons Solicitors LLP

Wigan

On-site

GBP 23,000 - 30,000

Full time

3 days ago

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Benefits offered by this job

Generous annual leave

Well-being support package

Retail vouchers/cashback schemes

Early monthly pay scheme

Free parking

Life Assurance

Cycle to work scheme

Enhanced maternity and paternity pay

Job summary

Stephensons Solicitors LLP in Wigan seeks a New Business Advisor to handle inaugural client enquiries in a fast-paced, office- and telephone-based role. You will respond to emails, website inquiries and calls, take full client instructions, and set up new files while guiding clients with empathy and professionalism.

The role emphasizes converting sales opportunities and cross-selling where appropriate, offering a rewarding chance to support clients at difficult times.

Qualifications

GCSE in English and Maths (grade c/4 or above) or equivalent, relevant experience will be considered as an alternative
Experience of working in a customer service environment
Experience call handling and an excellent telephone manner
Interpersonal skills to build and maintain positive relationships

Responsibilities

Deal with all new client enquiries relating to Clinical Negligence via email, website and phone
Take full client instructions, set up new files and provide guidance
Deliver excellent customer service on all calls and proactively convert sales opportunities and maximise cross selling opportunities on a day-to-day basis
Be the first point of contact for potential clients and represent Stephensons professionally

Skills

Customer service experience

Telephone etiquette

Interpersonal skills

Education

GCSE English & Maths (C/4 or above)

Job description

Job: New Business Advisor

Department: Clinical Negligence

Location: Wigan Investment Centre, Wigan, WN3 5BA

Hours: 35 hours per week - Monday to Friday 9am to 5pm

Do you thrive on delivering exceptional customer service?
How would you like a fulfilling career of meaningful work, where you have the opportunity to help individuals at difficult times?
How about doing this with an award winning law firm who truly values you?

The role:

In this office and telephone based role you will be responsible for dealing with all new client enquires relating to Clinical Negligence. Dealing with all initial client enquiries you will respond to enquiries received via email, our website and phone.

You will take full client instructions, set up new files and provide guidance. Delivering excellent customer service on all calls you will proactively convert sales opportunities and maximise cross selling opportunities on a day-to-day basis.

What makes this role so great?

This role is challenging but rewarding. You will have the opportunity to offer a service which helps guide clients at stressful and difficult times.

This is an important and vital role as you will be the first person our potential clients speak too - therefore the face and voice of Stephensons!

We provide training where you will learn on the job.

About you:

We welcome applicants with a wide range of strengths, thinking styles and lived experiences. We’re happy to discuss any workplace adjustments or support that would help you perform at your best.

You will display empathy and compassion, offering a warm, professional and welcoming service.

The following will be preferred:

GCSE in English and Maths (grade c/4 or above) or equivalent, relevant experience will be considered as an alternative
Experience of working in a customer service environment
Experience call handling and an excellent telephone manner
Interpersonal skills to build and maintain positive relationships

We look for colleagues who embody our values of approachable, flexible, inclusive, resilient and supportive.

About Us:

Stephensons is an award winning, top 150 law firm with a strong commitment to the future growth and development of the business. Recognised as a Sunday Times Best Place to Work in 2025 and 2026 and with Investors in People Gold accreditation, we are genuinely committed to helping our colleagues thrive. Stephensons provides an exciting place for long term career development and progression. Whilst we do look for highly motivated and driven individuals, we also have a strong commitment to work life balance and flexibility.

What else can we offer you?