Customer Response Advisor

Minster Law Ltd; Wakefield; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Salary £23,849.28

35 hour week

Annual discretionary bonus

Hybrid working

25 days holiday (up to 30)

"Time for Me" days

Investors in People

Job summary

Minster Law Ltd is seeking a Customer Response Advisor to support customers through each stage of their personal injury claim, providing practical advice and a friendly, professional service. You will gather information, tailor solutions, and ensure a positive customer experience across the claims process.

The role emphasizes excellent communication, data accuracy, and teamwork, with hybrid working and a discretionary annual bonus.

Qualifications

• Proven experience in a customer service or advisory role.
• Strong communication skills.
• Proficiency in data entry with attention to detail.
• Excellent phone etiquette and interpersonal skills.
• A positive attitude with the ability to work well within a team environment.
• Experience of working in a contact centre environment.
• Experience of Insurance and/or Personal Injury working environment.
• Ability to analyse information effectively and provide insightful recommendations.

Responsibilities

• Engage with clients to understand their needs and provide appropriate advice and solutions
• Provide an excellent level of customer care, ensuring that the right customer and business outcome is optimised and achieved
• Obtain all relevant information from new clients ensuring these are detailed correctly.
• Accurately assess claims for both liability and injury and prepare for submission.

Skills

Customer service experience

Strong communication skills

Data entry

Phone etiquette

Team player

Job description

Job Overview

We are seeking a dedicated and enthusiastic Customer Response Advisor to join our team. In this role, you will provide advice to our customers at all stages of their personal injury claim, with excellent support through each step of the claims process.

You will be responsible for understanding client needs, offering tailored solutions, and ensuring a positive experience.

The ideal candidate will possess strong communication skills and have a knack for upselling products and services.

Responsibilities

• Engage with clients to understand their needs and provide appropriate advice and solutions

• Provide an excellent level of customer care, ensuring that the right customer and business outcome is optimised and achieved

• Obtain all relevant information from new clients ensuring these are detailed correctly.

• Accurately assess claims for both liability and injury and prepare for submission.

Qualifications - Essential

• Proven experience in a customer service or advisory role

• Strong communication skills

• Proficiency in data entry with attention to detail.

• Excellent phone etiquette and interpersonal skills.

• A positive attitude with the ability to work well within a team environment.

Qualifications - Desirable

• Experience of working in a contact centre environment

• Experience of Insurance and/or Personal Injury working environment

• Ability to analyse information effectively and provide insightful recommendations.

What's in it for you

• Salary of £23,849.28

• 35 hour working week

• An annual discretionary bonus scheme.

• Hybrid working, offering our colleagues flexibility to work where they can provide the best support to our customers and colleagues alike.

• 25 days holiday, which can increase up to 30 days in line with service.

• "Time for Me" days which gives you the opportunity to take up to 12 additional days per year through condensed working.

• Working in a platinum-accredited Investors in People organisation that’s committed to your development.

• For more details on these and other benefits, check out our website.

Equal Opportunities

Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.

We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status.

You can read more about our commitment to equality and diversity on the Minster Law website.