First Response Claims Handler

Markerstudy Group; Uxbridge; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Fun team

Career progression

Meaningful work

Company stability

Fast-paced environment

Job summary

Markerstudy Group in Uxbridge is seeking a First Response Claims Handler to be the friendly voice customers hear after an accident. This hybrid, full-time role covers 8am–6pm with 1 in 4 Saturdays; you’ll handle new referrals, gather details to assess liability and damages, and explain services clearly while offering replacement vehicles.

We value a calm communicator with strong listening and decision-making skills, time management, and a team-first attitude.

Qualifications

• Friendly and engaging phone manner.
• Strong communication and listening skills.
• Good time management and attention to detail.
• Calm under pressure with quick decision making.
• Team player with willingness to learn.
• Basic MS Office skills (Word, Outlook).
• Bonus: knowledge of automotive or insurance industry.

Responsibilities

• Handle new accident referrals and guide clients through initial steps.
• Investigate accident details to assess liability, damages and potential fraud.
• Explain services and benefits clearly; negotiate when appropriate.
• Organise replacement vehicles quickly and efficiently.
• Manage multiple client accounts with empathy and professionalism.
• Make smart, commercial decisions that benefit both customer and business.
• Deliver top-tier customer service with energy and empathy.
• Promote our services with confidence and care.

Skills

Phone etiquette

Communication skills

Listening skills

Decision making

Time management

Team player

Tools

Microsoft Word

Outlook

Job description

Location: Uxbridge | Type: Full-Time Hybrid Working hours: Monday to Friday Covering hours between 8am - 6pm (shifts 8-430pm & 930-6pm) 1 in 4 Saturdays 930am - 330pm 1 shift per week 1030-730pm Ready to turn chaos into calm after a car accident? Join our vibrant, fast-paced team and be the first friendly voice our customers hear following an accident! We’ve been helping non-fault drivers get back on the road for 30 years, by providing like-for-like replacement vehicles, expert claims assistance and a genuinely caring service. As we continue to grow, we are looking for First Response Claims Handlers to join our fast-paced, fun and supportive team!

What You’ll Be Doing:

• Handling new accident referrals from our trusted partners and guiding our clients through the initial steps in their claim.
• Investigating accident details to assess liability, damages and potential fraud!
• Explaining our services and benefits to our clients in a clear & confident way - feeling confident in negotiating and sales skills is a benefit!
• Organising suitable replacement vehicles quickly and efficiently.
• Managing multiple client accounts with empathy and professionalism.
• Making smart, commercial decisions that benefit both the customer and the business!
• Delivering top-tier customer service with empathy & energy!
• Promoting our services with confidence and care!

What You Bring:

• A friendly and engaging phone manner.
• Strong communication, listening skills, and decision-making skills.
• Great time management and attention to detail.
• The ability to stay calm and make quick, informed decisions
• A passion for helping people and working in a team
• A team-first attitude and a willingness to learn
• Basic Microsoft Office skills (Word, Outlook)
• Bonus points for knowledge of the automotive or insurance world—but not essential!

Why You’ll Love It Here:

• A fun, social, and supportive team environment - with team meetings, games, fun socials both as a team and a wider business! We work hard, support each other & have fun while doing it!
• Loads of opportunities to grow your skills in customer service, sales, and admin - as well as lots of progression opportunities from within!
• A company that genuinely cares about its people and customers - a meaningful role where we help people during a stressful time & make a difference!
• We have been around for 30 years and are still growing
• Fast-paced days that fly by—and no two are ever the same