First Notification Motor Claims Handler

MPJ Recruitment; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

33 Days Holiday (Including public days

Birthday off

Company Pension

Discounts for gym membership, shopping

Dress down Fridays

Team building activities

Job summary

Unknown Client in Manchester City Centre is seeking a First Notification Motor Claims Handler to be the first point of contact for customers after road traffic accidents and to ensure an outstanding experience from the initial call.

The role requires handling FNOL, gathering details, assessing liability, and guiding customers through the claims process in a fast-paced, target-driven environment with opportunities to maximise earnings.

Qualifications

• Experience in FNOL, claims, insurance or accident management.
• Excellent communication and listening skills.
• Calm, empathetic and professional telephone manner.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Be the first point of contact for FNOL calls after road traffic accidents.
• Gather incident details and record claim information accurately.
• Assess liability and identify next steps.
• Explain the claims process clearly to customers.
• Coordinate services like vehicle recovery and repairs when needed.
• Keep customers updated during early claim stages.

Skills

FNOL experience

Customer service

Communication skills

Empathy

Attention to detail

Organisational skills

Target-driven

Job description

First Notification Motor Claims Handler

Location: Manchester City Centre
Salary: £28,750.02 + Uncapped Monthly Commission
Realistic OTE: Average earnings of £45,000 per year | Top performers earn £70,000

Hours: 43.5 hours per week
Shift Pattern: Monday - Sunday on a rota basis, between 7:00am and 11:00pm

Looking for more than just another claims role?

If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, this could be the perfect opportunity for you.

Our client is one of the UK's leading accident management companies, helping thousands of motorists every year following road traffic accidents. Due to continued growth, they're looking for confident and customer-focused First Notification Motor Claims Handlers to join their expanding team.

The Role

As an First Notification Motor Claims Handler, you'll be the first point of contact for customers following a road traffic accident. You'll provide reassurance, gather key information, explain the claims process and ensure every customer receives an outstanding experience from the very first call.

You'll work closely with internal teams to make sure each claim progresses efficiently while identifying opportunities to maximise customer outcomes.

Key Responsibilities

• Handle inbound First Notification of Loss (FNOL) calls from customers involved in road traffic accidents.
• Gather accurate information relating to the incident and record all claim details.
• Assess liability and identify the most appropriate next steps.
• Explain the claims process clearly and professionally.
• Arrange services such as vehicle recovery, repairs, replacement vehicles and other accident management solutions where appropriate.
• Keep customers updated throughout the early stages of their claim.
• Deliver excellent customer service while achieving individual performance and commission targets.

About You

We're looking for someone who enjoys helping people and has the confidence to manage customers during what can often be a stressful situation.

You'll ideally have:

• Previous experience within FNOL, claims, insurance or accident management.
• Excellent communication and listening skills.
• A calm, empathetic and professional telephone manner.
• Strong attention to detail and organisational skills.
• The ability to work in a fast-paced, target-driven environment.
• A positive attitude with a desire to maximise earnings through performance.

What's on Offer?

• 33 Days Holiday (Including public holidays)
• Day off for your birthday
• Day off on your child's first ever day at school
• Company Pension
• Access to discounts for gym membership, shopping, holidays and national retailers
• Dress down Fridays
• Regular team building activities and social events

If you're looking for a rewarding career where you can genuinely make a difference while earning an excellent income, we'd love to hear from you.