First-Line Tech Support Engineer - VoIP & Connectivity

VanRath; Belfast City District; On-site; GBP 28,000 - 30,000; Full time

Job summary

VANRATH is seeking a Technical Support Engineer for an on-site, permanent role in Belfast. You will support business customers with telecommunications and connectivity services, working to diagnose and resolve technical issues quickly.

The role requires experience in technical support, with a solid grounding in networking basics (TCP/IP, DNS, DHCP) and strong problem-solving and communication skills. Monday–Friday 9am–5pm, on-site at our Belfast office.

Qualifications

• Experience in technical support or IT helpdesk.
• Solid understanding of TCP/IP, DNS and DHCP.
• Strong diagnostic and problem-solving skills.
• Excellent communication to explain issues to non-technical customers.

Responsibilities

• Provide first line technical support to business customers across telecommunications and connectivity services.
• Investigate, diagnose and resolve issues relating to VoIP, telephony, broadband and network services.
• Troubleshoot connectivity, voice and service-related faults.
• Log, update and manage support tickets with accurate records.
• Maintain a strong understanding of products and services supported.

Skills

Technical support

Networking basics

Troubleshooting

Communication skills

Customer service

Job description

VANRATH is seeking a Technical Support Engineer for an on-site, permanent role in Belfast. You will support business customers with telecommunications and connectivity services, working to diagnose and resolve technical issues quickly.

The role requires experience in technical support, with a solid grounding in networking basics (TCP/IP, DNS, DHCP) and strong problem-solving and communication skills. Monday–Friday 9am–5pm, on-site at our Belfast office.