Technical Support Engineer - 1st Line

VanRath; Belfast City District; On-site; GBP 28,000 - 30,000; Full time

Job summary

VANRATH is seeking a Technical Support Engineer for an on-site, permanent role in Belfast. You will support business customers with telecommunications and connectivity services, working to diagnose and resolve technical issues quickly.

The role requires experience in technical support, with a solid grounding in networking basics (TCP/IP, DNS, DHCP) and strong problem-solving and communication skills. Monday–Friday 9am–5pm, on-site at our Belfast office.

Qualifications

• Experience in technical support or IT helpdesk.
• Solid understanding of TCP/IP, DNS and DHCP.
• Strong diagnostic and problem-solving skills.
• Excellent communication to explain issues to non-technical customers.

Responsibilities

• Provide first line technical support to business customers across telecommunications and connectivity services.
• Investigate, diagnose and resolve issues relating to VoIP, telephony, broadband and network services.
• Troubleshoot connectivity, voice and service-related faults.
• Log, update and manage support tickets with accurate records.
• Maintain a strong understanding of products and services supported.

Skills

Technical support

Networking basics

Troubleshooting

Communication skills

Customer service

Job description

• Job Title: Technical Support Engineer
• Salary: £28,000- £30,000 - open to discussions based on experience
• Location: On-site in Belfast
• Contract: Permanent, full-time
• Work Pattern: Monday-Friday 9am-5pm

We are working with an established and growing technology and telecommunications business that is looking to strengthen its technical support function by expanding their Technical Support team.

What's in it for you?

This role is a customer-focused role supporting business customers across a range of telecommunications and connectivity solutions. You will be responsible for investigating technical issues, diagnosing faults and providing timely resolutions, while working closely with internal technical, provisioning and customer-facing teams.

Key Responsibilities:

• Provide first line technical support to business customers across telecommunications and connectivity services.
• Investigate, diagnose and resolve technical issues relating to VoIP, telephony, broadband and associated network services.
• Troubleshoot connectivity, voice and service-related faults through a structured approach.
• Log, update and manage support tickets, ensuring accurate records of issues and resolutions.
• Maintain a strong understanding of the products and services supported by the business.

What you'll bring:

• Previous experience in technical support, IT Support or helpdesk environments.
• A good understanding of networking fundamentals, including TCP/IP, DNS, DHCP and connectivity troubleshooting.
• Strong diagnostic and problem-solving skills.
• Excellent communication skills and the ability to explain technical issues clearly to non-technical customers.

Why choose VANRATH?

Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals.