First Line Support Specialist – 1link & Fleet

epyx Ltd; Meriden; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

4 X Life insurance

Pension scheme - 5% employer

Private Healthcare

25 days Holiday

Access to LinkedIn learning

Commission based on targets

Career progression

Job summary

Corpay is hiring a First Line Support for the UK Product Support division in our Meriden office. You will act as the first point of contact for users, handling calls, web chat and email, resolving routine 1link issues and scheduling future work.

You will document interactions and collaborate with other teams to ensure a smooth customer experience. The role requires strong customer service skills, clear communication, and the ability to manage several tasks with accuracy.

Qualifications

• Experience in first line or help-desk customer service.
• Clear verbal and written communication with active listening.
• Proven ability to handle difficult conversations calmly.
• Able to multitask and prioritise tasks efficiently.
• Comfortable using Microsoft applications and learning new systems.
• Knowledge of 1link or automotive platforms is a plus.

Responsibilities

• Respond to telephone, web chat and email enquiries from users.
• Resolve routine 1link issues using established procedures.
• Own enquiries, provide updates and escalate when needed.
• Handle complaints professionally and schedule future work.
• Record interactions accurately in the CRM or ticketing system.
• Maintain knowledge of supported 1link products and processes.

Skills

Customer service

Telephone handling

CRM systems

Multitasking

Verbal & written communication

Microsoft Office

Tools

CRM systems

1link platform

Ticketing systems

Job description

Corpay is hiring a First Line Support for the UK Product Support division in our Meriden office. You will act as the first point of contact for users, handling calls, web chat and email, resolving routine 1link issues and scheduling future work.

You will document interactions and collaborate with other teams to ensure a smooth customer experience. The role requires strong customer service skills, clear communication, and the ability to manage several tasks with accuracy.