Automotive Helpdesk Specialist - First Line Support

Corpay; Meriden; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Life insurance

Pension 5%

Private Healthcare

25 days holiday

LinkedIn Learning

Commission incentives

Career progression

Job summary

Corpay is hiring a First Line Support in Meriden to be the initial contact for users of the 1link system, including service centres and drivers. The role handles telephone, web chat and email enquiries, resolves first-line issues, and books future work while maintaining accurate records.

You will report to the Technical Support Manager and work with other teams within UK Product Support. The position offers formal training and a workout of responsibilities that emphasise accuracy, customer care,

Qualifications

• Experience in customer service, ideally first line or help-desk.
• Clear telephone, verbal and written communication with good listening skills.
• Able to resolve queries and handle difficult conversations calmly.
• Confident using Microsoft applications and learning new systems.
• Organised and accurate when managing several tasks or priorities.
• Experience of 1link or automotive platforms is beneficial.
• Experience of CRM, incident-management or ticketing systems is beneficial.
• Knowledge of automotive, fleet, leasing or vehicle maintenance industry is beneficial.
• Customer focused and approachable.
• Calm and resilient under pressure.
• Problem solver with sound judgement.
• Organised, accurate and able to multitask.
• Flexible, collaborative and team-oriented.

Responsibilities

• Respond to telephone, web chat and email enquiries from service centre users, drivers and other contacts.
• Provide clear guidance and resolve routine 1link issues using agreed procedures.
• Own enquiries, keep customers informed and escalate when needed.
• Handle complaints and difficult conversations calmly and professionally.
• Schedule future work and workshop bookings through 1link.
• Check vehicle, driver, service centre and work details before confirming a booking.
• Manage cancellations, changes and alternative arrangements with parties informed.
• Record each interaction, action and outcome in the CRM or ticketing system.
• Apply correct category/priority and capture diagnostic information.
• Escalate unresolved queries with summary and steps taken.

Skills

Customer service

First line support

Communication

CRM systems

Ticketing systems

MS Office

Organised

Problem solving

Teamwork

1link

Tools

1link system

Job description

Corpay is hiring a First Line Support in Meriden to be the initial contact for users of the 1link system, including service centres and drivers. The role handles telephone, web chat and email enquiries, resolves first-line issues, and books future work while maintaining accurate records.

You will report to the Technical Support Manager and work with other teams within UK Product Support. The position offers formal training and a workout of responsibilities that emphasise accuracy, customer care,