Customer Support Executive

Corpay; Metropolitan Borough of Solihull; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

4 X Life insurance

Pension scheme - 5% employer contrib

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell

LinkedIn learning access

Commission based on targets

Career Progression

Job summary

Corpay is hiring a First Line Support agent for our Meriden office to be the first point of contact for 1link users, drivers and service centres. You will respond to telephone, web chat and email enquiries, resolve routine issues and log each interaction in the CRM with clear, professional notes.

You should bring solid customer service experience, excellent communication skills, and familiarity with CRM or ticketing tools.

Qualifications

• Customer service experience in a first-line or helpdesk role.
• Clear communication skills, both written and spoken.
• Ability to resolve queries and remain calm under pressure.
• Familiarity with CRM, incident-management or ticketing tools.
• Experience with 1link or automotive platforms is advantageous.

Responsibilities

• Respond to telephone, web chat and email enquiries from users.
• Resolve routine 1link issues using agreed procedures.
• Take ownership of enquiries and keep customers informed.
• Handle complaints calmly and professionally.
• Schedule future work and workshop bookings via 1link.
• Check vehicle, driver and service centre details before bookings.
• Manage cancellations and changes, keeping everyone informed.
• Record interactions and outcomes in the CRM or ticketing system.
• Escalate unresolved queries with clear summaries and evidence.
• Track open enquiries and provide updates; protect customer data.
• Maintain knowledge of supported 1link products and processes.
• Share workloads to maintain service coverage; follow procedures.

Skills

Customer service

First line support

Multitask

CRM familiarity

Communication skills

Problem solving

Team player

Tools

CRM software

Ticketing systems

1link platform

MS Office

Job description

Your role

What you’ll be doing

What We Need

Corpay is currently looking to hire a First Line Support on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will be a first point of contact for users of the 1link system including service centres and drivers. The role handles telephone, web chat and email enquiries, resolves first-line issues, manages future work bookings and keeps accurate records while delivering a clear, professional customer experience. You will report into the Technical Support Manager and regularly collaborate with other teams within the division.

How We Work

As a First Line Support, Corpay will set you up for success by providing:

• Assigned workspace in the Meriden office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Responding to telephone, web chat and email enquiries from service centre users, drivers, and other authorised contacts.
• Understanding the query, provide clear guidance and resolve routine 1link issues using agreed procedures.
• Taking ownership of enquiries, keep customers informed and escape when needed.
• Handling complaints and challenging conversations calmly and professionally.
• Scheduling future work and workshop bookings through 1link.
• Checking vehicle, driver, service centre and work details before confirming a booking.
• Managing cancellations, changes and alternative arrangements, keeping all parties informed.
• Recording each interaction, action and outcome accurately in the CRM or ticketing system.
• Applying the correct category and priority, and capture useful diagnostic information.
• Escalating unresolved queries with a clear summary, evidence and steps already taken.
• Tracking open enquiries, provide updates and handle customer information securely.
• Maintaining strong knowledge of supported 1link products and processes.
• Sharing call, email and booking workloads to maintain service coverage.
• Following agreed procedures, keep support guidance accurate and flag recurring issues.

Qualifications & Skills

• Previous customer service experience, ideally in a first line or help-desk environment.
• Clear telephone, verbal and written communication, with strong listening skills.
• Able to resolve queries and handle difficult conversations calmly.
• Confident using Microsoft applications and learning new systems.
• Organised and accurate when managing several tasks or priorities.
• Experience of 1link or another automotive related platform is beneficial.
• Experience of CRM, incident-management or ticketing systems is beneficial.
• Knowledge of the automotive, fleet, leasing or vehicle maintenance industry is beneficial.
• Customer focused and approachable.
• Calm and resilient under pressure.
• A practical problem solver with sound judgement.
• Organised, accurate and able to multitask.
• Flexible, collaborative and willing to support the team.

Benefits & Perks

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Ability to earn commission based on targets
• Career Progression

#LI-WK1

#LI-Onsite

About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.