First-Line IT Support Engineer — Customer-Focused
HartleyCo
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Benefits offered by this job
Job summary
HartleyCo in Fleet, England, is seeking a 1st Line Technical Support Consultant to provide responsive, customer-focused technical support. You will act as the first point of contact for users, resolving common issues and documenting tickets clearly for escalation where required.
You will handle hardware, software and login problems, troubleshoot Windows 11 and Microsoft 365, support Active Directory and Azure login, assist with Citrix Workspace and email issues, and document steps for escalation
Qualifications
- Experience in a 1st Line, Service Desk or IT Support role.
- Basic Windows 11 troubleshooting knowledge.
- Experience with Active Directory user administration.
- Strong communication and customer service skills.
- Ability to prioritise multiple support requests.
- Clear and accurate ticket documentation.
Responsibilities
- Handle incoming hardware, software and login-related support tickets.
- Troubleshoot Windows 11 and Microsoft 365 issues.
- Support Active Directory and Azure login and synchronisation issues.
- Assist users with Citrix Workspace access and session problems.
- Investigate email delivery and quarantine issues.
- Create user accounts and mailboxes.
- Support software deployment through Company Portal or manual installation.
- Perform basic hardware and network troubleshooting.
- Maintain clear ticket notes and technical documentation.
- Escalate unresolved issues to the appropriate support team.
Skills
Tools
Job description
HartleyCo in Fleet, England, is seeking a 1st Line Technical Support Consultant to provide responsive, customer-focused technical support. You will act as the first point of contact for users, resolving common issues and documenting tickets clearly for escalation where required.
You will handle hardware, software and login problems, troubleshoot Windows 11 and Microsoft 365, support Active Directory and Azure login, assist with Citrix Workspace and email issues, and document steps for escalation
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