1St Line Support Analyst

Spectrum IT Recruitment; Fareham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Spectrum IT Recruitment is seeking a 1st Line IT Support Engineer to join a small, friendly IT team in Fareham, delivering day-to-day user support across the business.

This office-based role requires troubleshooting, onboarding new users, and providing hardware/software assistance, with focus on Windows 10/11 and Microsoft 365.

Qualifications

• Experience in a 1st line / service desk / IT support role.
• Good knowledge of Windows 10/11 and Microsoft 365.
• Strong communication and problem-solving skills.

Responsibilities

• Provide 1st line support across hardware, software, Microsoft 365 and user accounts.
• Troubleshoot and resolve IT issues, escalating more complex problems where required.
• Set up equipment, onboard users and provide general technical support.

Skills

1st line support

Communication

Problem solving

Tools

Microsoft 365

Windows 10/11

Job description

We're looking for a 1st Line IT Support Engineer to join a small, friendly IT team, providing day-to-day technical support to users across the business.

This is a great opportunity for someone looking to develop their IT career in a varied, hands-on environment.

Please note, this role is fully office based in Fareham. On-site parking is available.

The Role

• Provide 1st line support across hardware, software, Microsoft 365 and user accounts
• Troubleshoot and resolve IT issues, escalating more complex problems where required
• Set up equipment, onboard users and provide general technical support

Requirements

• Previous experience in a 1st line / service desk / IT support role
• Good knowledge of Windows 10/11 and Microsoft 365
• Strong communication and problem-solving skills

Desirable

• Active Directory / Azure AD
• Basic networking knowledge
• Experience with VoIP, hardware or business systems

Candidates must have the right to work in the UK and be able to commute to Fareham daily.