First Line Support Specialist - 1link & Auto Fleet

Corpay; Metropolitan Borough of Solihull; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

4 X Life insurance

Pension scheme - 5% employer contrib

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell

LinkedIn learning access

Commission based on targets

Career Progression

Job summary

Corpay is hiring a First Line Support agent for our Meriden office to be the first point of contact for 1link users, drivers and service centres. You will respond to telephone, web chat and email enquiries, resolve routine issues and log each interaction in the CRM with clear, professional notes.

You should bring solid customer service experience, excellent communication skills, and familiarity with CRM or ticketing tools.

Qualifications

• Customer service experience in a first-line or helpdesk role.
• Clear communication skills, both written and spoken.
• Ability to resolve queries and remain calm under pressure.
• Familiarity with CRM, incident-management or ticketing tools.
• Experience with 1link or automotive platforms is advantageous.

Responsibilities

• Respond to telephone, web chat and email enquiries from users.
• Resolve routine 1link issues using agreed procedures.
• Take ownership of enquiries and keep customers informed.
• Handle complaints calmly and professionally.
• Schedule future work and workshop bookings via 1link.
• Check vehicle, driver and service centre details before bookings.
• Manage cancellations and changes, keeping everyone informed.
• Record interactions and outcomes in the CRM or ticketing system.
• Escalate unresolved queries with clear summaries and evidence.
• Track open enquiries and provide updates; protect customer data.
• Maintain knowledge of supported 1link products and processes.
• Share workloads to maintain service coverage; follow procedures.

Skills

Customer service

First line support

Multitask

CRM familiarity

Communication skills

Problem solving

Team player

Tools

CRM software

Ticketing systems

1link platform

MS Office

Job description

Corpay is hiring a First Line Support agent for our Meriden office to be the first point of contact for 1link users, drivers and service centres. You will respond to telephone, web chat and email enquiries, resolve routine issues and log each interaction in the CRM with clear, professional notes.

You should bring solid customer service experience, excellent communication skills, and familiarity with CRM or ticketing tools.