First-Line IT Support — Multi-Site On-Site Role

Vanrath; Derry/Londonderry; On-site; GBP 28,000 - 32,000; Full time

Job summary

Vanrath in Londonderry/Derry is seeking an hands-on IT Support – 1st Line to join a busy head office and multi-site operation. You will handle hardware, software, onboarding, telephony and basic troubleshooting, acting as the first point of contact for staff and third-party providers.

This role offers variety, strong exposure to business operations, and on-site work with a friendly team. Experience in IT support and good communication are essential; driving licence and willingness to travel are

Qualifications

• Hands-on IT support experience (1st line)
• Strong troubleshooting and problem-solving skills
• Ability to prioritise and multitask in a fast-paced environment
• Excellent communication with users and external providers
• Willingness to travel and hold a full driving licence

Responsibilities

• Provide first-line IT support across head office and multi-site locations.
• Assist with hardware/software onboarding and user setup.
• Coordinate admin tasks and liaise with third-party providers.
• Support IT-enabled business operations and service delivery.

Skills

IT support

Troubleshooting

Communication

Multitasking

Driving licence

Education

No degree required

Tools

VoIP systems

RingCentral

Ticketing systems

Endpoint management

Job description

Vanrath in Londonderry/Derry is seeking an hands-on IT Support – 1st Line to join a busy head office and multi-site operation. You will handle hardware, software, onboarding, telephony and basic troubleshooting, acting as the first point of contact for staff and third-party providers.

This role offers variety, strong exposure to business operations, and on-site work with a friendly team. Experience in IT support and good communication are essential; driving licence and willingness to travel are