Entry-Level IT Support Technician - 1st Line, Multi-Site

Adecco Portugal; Scotland; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Training and development

Career progression

Supportive environment

Job summary

Adecco Group UK & Ireland is seeking a motivated 1st Line IT Support Technician to join its IT team. You will provide first-line support, manage tickets, and assist with deploying and maintaining desktops, laptops, and devices across multiple sites in the UK. A learning mindset and teamwork are essential.

The role offers ongoing training, a clear career path, and a supportive environment. Travel to sites across the UK is required, with a competitive salary and pension scheme.

Qualifications

• Degree in IT or a related discipline, or equivalent practical experience.
• Knowledge of Microsoft 365 and Active Directory.
• Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
• Awareness of cybersecurity best practices.
• Strong communication skills with the ability to explain technical issues clearly.
• Excellent problem-solving skills and attention to detail.
• Genuine interest in technology and willingness to learn.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Full UK driving licence.

Responsibilities

• Provide first-line technical support across a range of IT services, troubleshooting and resolving user issues.
• Log, prioritise, and manage support requests through the IT ticketing system.
• Escalate complex technical issues to senior IT team members when required.
• Build, configure, repair, and deploy IT equipment including desktops, laptops, and mobile devices.
• Install, maintain, and update operating systems and software applications.
• Support Microsoft 365, Active Directory, endpoint management, remote access technologies, and basic networking environments.
• Manage user accounts, passwords, access permissions, MFA, onboarding, and offboarding activities.
• Maintain internal documentation and knowledge base articles.
• Assist with identifying opportunities to improve systems and processes.
• Build positive working relationships with users at all levels of technical ability.
• Participate in occasional Saturday morning support cover and out-of-hours work when required.
• Travel to multiple sites across the UK as necessary.

Skills

Microsoft 365

Active Directory

Networking basics

Cybersecurity awareness

Communication

Problem-solving

Time management

Teamwork

Driving license

Education

Degree in IT or related discipline

Tools

IT ticketing system

Remote support tools

VMware

Linux basics

Job description

Adecco Group UK & Ireland is seeking a motivated 1st Line IT Support Technician to join its IT team. You will provide first-line support, manage tickets, and assist with deploying and maintaining desktops, laptops, and devices across multiple sites in the UK. A learning mindset and teamwork are essential.

The role offers ongoing training, a clear career path, and a supportive environment. Travel to sites across the UK is required, with a competitive salary and pension scheme.