Onsite IT Support Technician — First Line

IRVINGQ LIMITED; Bridgend; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Pension Salary Sacrifice Scheme

Life Assurance

Cycle to Work Scheme

Company Sick Pay

Healthcare Cash plan

Job summary

IrvinGQ is seeking an IT Technician to be the first point of contact for day-to-day IT support across the business. You will own the helpdesk queue, resolve routine issues and escalate complex matters with clear notes and evidence.

The role focuses on reliable, security-conscious first-line support and improving response times, with on-site duties based in Llangeinor and occasional travel to sites in Letchworth and Toulouse.

Qualifications

• Experience in first line IT support or service desk.
• Proficient with Windows 11 and Microsoft 365 apps.
• Structured troubleshooting approach and clear notes.
• Strong customer service and professional communication.
• Familiarity with IT security basics and MFA concepts.

Responsibilities

• Be the first point of contact for IT support requests via helpdesk, email, phone or in person.
• Triaging, categorising, prioritising and updating tickets; keep users informed.
• Troubleshoot common hardware, software, network and printer issues.
• Perform routine tasks: password resets, MFA, mailbox access and basic M365 support.
• Support onboarding/offboarding: device setup, access changes, asset recovery.
• Manage AD/M365 basic admin tasks under guidance and documented processes.
• Build and deploy laptops/desktops, mobile devices and apps per build standards.
• Maintain IT asset records and support documentation; update knowledge base.
• Escalate issues with evidence to senior staff or vendors when needed.
• Contribute to IT projects and improvements without compromising first-line support.

Skills

Windows 11

Microsoft 365

Troubleshooting

Customer service

Helpdesk tools

Attention to detail

Workload management

IT security basics

Training & certs

Education

IT certification (e.g., CompTIA A+, MS 365 Fundamentals)

Tools

Active Directory

Microsoft 365 Admin Center

Intune

Endpoint management

Remote support tools

Job description

IrvinGQ is seeking an IT Technician to be the first point of contact for day-to-day IT support across the business. You will own the helpdesk queue, resolve routine issues and escalate complex matters with clear notes and evidence.

The role focuses on reliable, security-conscious first-line support and improving response times, with on-site duties based in Llangeinor and occasional travel to sites in Letchworth and Toulouse.