First-Line IT Support Engineer - On-Site & Remote Helpdesk

Principal IT

West Midlands

On-site

GBP 29,000 - 36,000

Full time

3 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Principal IT is recruiting for a 1st Line IT Support Engineer to join our team in Solihull. The role provides first-line technical support to users across a multi-site organisation and involves handling helpdesk tickets, setting up end-user devices, and assisting with joiners, movers and leavers.

You will work primarily on-site with some travel between locations for project activities and on-site support. The ideal candidate has 1–2 years in IT support, good communication skills and a practical

Qualifications

Basic working knowledge of Microsoft Windows and Microsoft 365.
Familiarity with laptops, desktops, mobile devices, printers and connectivity.

Responsibilities

Act as the first point of contact for day-to-day IT support requests via the IT Service Desk.
Troubleshoot and resolve first-line technical issues relating to hardware, software, connectivity and business applications.
Log, manage and update incidents and requests in the ticketing system.
Set up and deploy end-user equipment including laptops and mobile devices.
Support Joiners, Movers and Leavers processes including account creation and access changes.