Onsite 1st-Line IT Support Engineer — MSP Career Growth

The Abbey; Manchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Abbey in Manchester is seeking a Junior / 1st Line Onsite Support Engineer to join a growing MSP. You will work alongside experienced engineers, provide onsite user support, and learn a broad range of technologies.

This entry‑level role is ideal for someone starting an IT career, with training and progression to Service Desk, Senior Support, and Project Engineering. A UK driving licence is required as you will cover Greater Manchester.

Qualifications

• Entry‑level IT background with hands‑on experience or relevant training.
• Interest in MSP environments and readiness to learn on the job.
• Willingness to travel around Greater Manchester with a UK driving licence.

Responsibilities

• Initially focus on 1st Line onsite support and user troubleshooting.
• Assist engineers and learn how a professional MSP operates.
• Develop skills across devices, services and networks.

Skills

Hands-on IT experience

Technically curious

Good with people

Willing to learn

Tools

Microsoft 365

Windows 10/11

Active Directory

Entra ID

Exchange Online

Networking

Wi‑Fi

DNS & DHCP

Switches/ Routers/ Firewalls

Servers & cloud

Backups & security

Endpoint management

Ticketing/ PSA/ RMM

Job description

The Abbey in Manchester is seeking a Junior / 1st Line Onsite Support Engineer to join a growing MSP. You will work alongside experienced engineers, provide onsite user support, and learn a broad range of technologies.

This entry‑level role is ideal for someone starting an IT career, with training and progression to Service Desk, Senior Support, and Project Engineering. A UK driving licence is required as you will cover Greater Manchester.