First-Line IT Support – Multi-Site, On-Site

VANRATH; Derry/Londonderry; On-site; GBP 28,000 - 32,000; Full time

Job summary

VANRATH seeks an hands-on IT Support - 1st Line for a permanent, full-time position in Londonderry/Derry. You will deliver first-line IT support across a head office and multi-site operation, covering hardware, software, onboarding, and telephony systems, with liaison to third-party providers.

The role emphasizes strong troubleshooting, organization, and communication skills, with a willingness to travel and a full driving licence. Degree requirements are not stated.

Qualifications

• Commercial experience in IT support or blended IT/Admin role.
• Strong troubleshooting and problem-solving skills.
• Confident acting as first-line IT support.
• Highly organized with ability to prioritise and multitask.
• Strong communication skills (users and third-party providers).
• Full driving licence with willingness to travel.
• No degree required – hands-on experience looked on favourably.

Responsibilities

• Provide first-line IT support across a head office and multi-site operation.
• Support hardware and software issues and user onboarding.
• Oversee telephony systems and troubleshoot related problems.
• Admin coordination and liaison with third-party providers.
• Support business operations where IT and service delivery overlap.

Skills

IT support

1st line

Troubleshooting

Communication

Time management

Driver licence

Tools

VoIP/telephony

Job description

VANRATH seeks an hands-on IT Support - 1st Line for a permanent, full-time position in Londonderry/Derry. You will deliver first-line IT support across a head office and multi-site operation, covering hardware, software, onboarding, and telephony systems, with liaison to third-party providers.

The role emphasizes strong troubleshooting, organization, and communication skills, with a willingness to travel and a full driving licence. Degree requirements are not stated.