IT Support - 1st Line

VANRATH; Derry/Londonderry; Vor Ort; GBP 28.000 - 32.000; Vollzeit

Zusammenfassung

VANRATH seeks an hands-on IT Support - 1st Line for a permanent, full-time position in Londonderry/Derry. You will deliver first-line IT support across a head office and multi-site operation, covering hardware, software, onboarding, and telephony systems, with liaison to third-party providers.

The role emphasizes strong troubleshooting, organization, and communication skills, with a willingness to travel and a full driving licence. Degree requirements are not stated.

Qualifikationen

• Commercial experience in IT support or blended IT/Admin role.
• Strong troubleshooting and problem-solving skills.
• Confident acting as first-line IT support.
• Highly organized with ability to prioritise and multitask.
• Strong communication skills (users and third-party providers).
• Full driving licence with willingness to travel.
• No degree required – hands-on experience looked on favourably.

Aufgaben

• Provide first-line IT support across a head office and multi-site operation.
• Support hardware and software issues and user onboarding.
• Oversee telephony systems and troubleshoot related problems.
• Admin coordination and liaison with third-party providers.
• Support business operations where IT and service delivery overlap.

Kenntnisse

IT support

1st line

Troubleshooting

Communication

Time management

Driver licence

Tools

VoIP/telephony

Jobbeschreibung

• Job Title: IT Support - 1st Line
• Salary: £28-32k - open to discussions based on experience
• Location: Londonderry/ Derry
• Contract: Permanent, full-time
• Work Pattern: Monday-Friday, standard operational hours, fully on-site.

Overview

Hands-on IT Support role delivering first-line support across a head office and multi-site operation, covering hardware, software, user on-boarding, telephony systems, and troubleshooting. Also includes admin coordination, liaising with third-party providers, and supporting business operations where IT and service delivery overlap.

What's in it for you?

A great opportunity to join a well-established, growing organisation that is investing in its systems and operations. The role offers strong variety, combining hands-on IT support with broader business exposure across a multi-site environment.

Essential:

• Commercial experience in IT support or a blended IT/Admin role
• Strong troubleshooting and problem-solving skills
• Confident acting as first-line IT support
• Highly organized with ability to prioritise and multitask
• Strong communication skills (users and third-party providers)
• Full driving licence with willingness to travel
• No degree required- hands on experience looked on favourably

Desirable:

• Experience with VoIP/telephony systems (e.g. RingCentral)
• Background in multi-site environments (retail, logistics, industrial)
• Familiarity with ticketing systems and endpoint management

Why choose VANRATH?

Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals.