On‑Site 1st Line IT Support Field Engineer (Travel Required)

Experis (Austria); City of Edinburgh; Vor Ort; GBP 22.000 - 33.000; Vollzeit

Zusammenfassung

Our client, a leading technology organisation based in Edinburgh, is seeking a 1st Line Support Field Engineer. You will visit client sites to provide first-line technical support, set up and check equipment, troubleshoot hardware and connectivity issues, log and update support tickets, and escalate more complex problems to the appropriate team.

A clean driving licence is essential as travel to client sites is required.

Qualifikationen

• Experience in 1st line IT support on-site or in a helpdesk.
• Strong communication and customer-facing skills.
• Ability to log and manage tickets and escalate where needed.

Aufgaben

• Visit client sites to provide first-line technical support.
• Set up and check equipment and connectivity.
• Troubleshoot common hardware issues and log tickets.
• Escalate complex problems to appropriate teams.

Kenntnisse

Customer service

Troubleshooting

Ticketing systems

On-site support

Tools

Remote support tools

Jobbeschreibung

Our client, a leading technology organisation based in Edinburgh, is seeking a 1st Line Support Field Engineer. You will visit client sites to provide first-line technical support, set up and check equipment, troubleshoot hardware and connectivity issues, log and update support tickets, and escalate more complex problems to the appropriate team.

A clean driving licence is essential as travel to client sites is required.