First-Line IT Support Analyst - Rapid Growth & Training

Bluebell IT Solutions; Blisworth; On-site; GBP 22,500 - 27,500; Full time

Benefits offered by this job

Company pension

Gym membership at office location

Free on-site parking

Employee Assistance and Wellbeing Program

25 days holiday a year

High powered laptop

Ongoing training opportunities

Job summary

An IT management firm located in Blisworth is seeking a Technical Support Analyst to manage first-level support requests and handle helpdesk tickets. The ideal candidate will have at least 1 year of experience in a similar role, excellent customer service skills, and the ability to prioritize tasks effectively. This position offers opportunities for training and career growth within the IT sector.

Qualifications

• Minimum 1 year experience in a Technical Service Desk role.
• Ability to drive to Blisworth for the shift.
• Experience with support tools and technology.

Responsibilities

• Acting as first point of contact for support requests.
• Providing a quick and friendly experience for clients.
• Using ticketing system to manage and resolve issues.

Skills

Excellent customer service skills

Strong problem-solving skills

Ability to prioritize tasks

Good communication skills

Job description

An IT management firm located in Blisworth is seeking a Technical Support Analyst to manage first-level support requests and handle helpdesk tickets. The ideal candidate will have at least 1 year of experience in a similar role, excellent customer service skills, and the ability to prioritize tasks effectively. This position offers opportunities for training and career growth within the IT sector.