First-Line IT Support Analyst — MSP, On-Site Visits

Itrm; Sidcup; On-site; GBP 25,000 - 35,000; Full time

Job summary

A Managed Service Provider in Sidcup is seeking a 1st Line Technical Support Analyst to be the first point of contact for clients needing IT assistance. In this role, you will troubleshoot common technical issues, ensure high first-time-fix rates, and communicate effectively with users. The ideal candidate should possess skills in Microsoft 365, Active Directory, and be a calm problem solver. This position offers a chance to grow in a supportive team environment.

Qualifications

• Strong organisational and prioritisation skills.
• Ability to remain calm under pressure.
• Effective listening and problem-solving abilities.

Responsibilities

• Act as the first point of contact for technical issues.
• Troubleshoot common IT issues, including software errors and network connectivity.
• Handle account creation and software installations.

Skills

Microsoft 365 admin

Active Directory

Basic networking (DNS, DHCP, VPN, Wi-Fi)

Remote tools & PSA platforms

Endpoint security principles

Job description

A Managed Service Provider in Sidcup is seeking a 1st Line Technical Support Analyst to be the first point of contact for clients needing IT assistance. In this role, you will troubleshoot common technical issues, ensure high first-time-fix rates, and communicate effectively with users. The ideal candidate should possess skills in Microsoft 365, Active Directory, and be a calm problem solver. This position offers a chance to grow in a supportive team environment.