First-Line IT Service Desk Engineer — Windows/Azure

JNC Recruitment Limited; Hull and East Yorkshire; On-site; GBP 25,000 - 38,000; Full time

Job summary

JNC Recruitment Limited is working with a professional services organisation in Hull to recruit a Service Desk Engineer on a permanent basis. You will be the first point of contact for IT issues, owning tickets from report to resolution and delivering strong customer service.

Responsibilities include supporting Windows 11, Windows Server 2019, Office 365 and Azure in a Microsoft environment, troubleshooting hardware, and documenting processes. Some travel to other offices is required.

Qualifications

• 2+ years’ experience in a similar Service Desk role.
• Excellent problem-solving and troubleshooting skills.
• Extensive experience in Microsoft environments: Windows Server 2019, Windows 11, Active Directory, Azure, Office 365, VMware, Exchange 365.
• Networking experience including Wi‑Fi and VPNs.
• Comfortable troubleshooting hardware issues with laptops, desktops and printers.
• Excellent written and verbal communication skills.

Responsibilities

• Providing high-quality first line support to users via telephone, email and walk-ups.
• Managing hardware and software issues in a Microsoft environment (Windows 11, Server 2019, Office 365, Azure).
• Ensuring speedy resolutions and high user satisfaction rates.
• Managing user tickets from first contact to resolution with clear communication.
• Carrying out desktop and server support where required.
• Using Active Directory to set up new user accounts.
• Overseeing IT assets and equipment moves.
• Ensuring complete documentation of processes and procedures.
• Occasional travel to other offices; full driving licence preferred.

Skills

2+ years Service Desk experience

Excellent problem-solving

Active Directory

Azure

Office 365

VMware

Exchange 365

Windows 11

Windows Server 2019

Networking (Wi‑Fi & VPNs)

Customer service / communication

Job description

JNC Recruitment Limited is working with a professional services organisation in Hull to recruit a Service Desk Engineer on a permanent basis. You will be the first point of contact for IT issues, owning tickets from report to resolution and delivering strong customer service.

Responsibilities include supporting Windows 11, Windows Server 2019, Office 365 and Azure in a Microsoft environment, troubleshooting hardware, and documenting processes. Some travel to other offices is required.