First-Line Customer Support — Temp (High-Volume Calls)

Workforce Unlimited; Boston; On-site; GBP 12,000 - 17,000; Full time

Job summary

Workforce Unlimited is recruiting for a temporary Customer Service / First Line Support role based in Boston. You will join a busy, friendly team and handle a high volume of inbound calls from customers, requiring clear communication and meticulous record-keeping.

Key duties include managing calls with professionalism, logging information accurately, and supporting colleagues to meet deadlines. The role emphasizes a positive, proactive approach and solution-focused thinking.

Qualifications

• Excellent communication and customer service skills.
• Attention to detail and accuracy.
• Able to prioritise tasks in a busy environment.

Responsibilities

• Answering and managing customer calls with professionalism and care.
• Maintaining accurate records and ensuring information is logged correctly.
• Working to deadlines and supporting colleagues to achieve team goals.

Skills

Strong communication

Customer service

Attention to detail

Prioritisation

Job description

Workforce Unlimited is recruiting for a temporary Customer Service / First Line Support role based in Boston. You will join a busy, friendly team and handle a high volume of inbound calls from customers, requiring clear communication and meticulous record-keeping.

Key duties include managing calls with professionalism, logging information accurately, and supporting colleagues to meet deadlines. The role emphasizes a positive, proactive approach and solution-focused thinking.