Customer Service Pro - Quick Resolver (Temp to Perm)

HR GO Recruitment; Bridgwater; Sur place; GBP 31 321 000 - 42 411 000; Plein temps

Résumé du poste

HR GO Recruitment is partnering with a leading retailer based in Bridgwater to recruit a Customer Service Representative. You will be the first point of contact for customers, providing friendly, professional service across a range of inquiries.

The role involves handling inbound calls, updating customer records, and collaborating with internal teams to resolve issues and ensure customer satisfaction. Monday to Friday, 9am-5pm, with a 1-hour paid break.

Qualifications

• Excellent communication and interpersonal skills.

Responsabilités

• Deliver excellent customer service by responding promptly and professionally to customer enquiries.
• Answer incoming calls and assist customers with a wide range of queries.
• Assess customer needs, make appropriate decisions and escalation issues when necessary.
• Manage telephone conversations while accurately updating customer records and maintaining relevant information.
• Liaise with internal teams and external stakeholders to resolve queries efficiently.
• Handle customer complaints professionally, working towards positive resolutions.
• Maintain a high standard of communication and ensure customers receive a helpful and reliable service.

Description du poste

HR GO Recruitment is partnering with a leading retailer based in Bridgwater to recruit a Customer Service Representative. You will be the first point of contact for customers, providing friendly, professional service across a range of inquiries.

The role involves handling inbound calls, updating customer records, and collaborating with internal teams to resolve issues and ensure customer satisfaction. Monday to Friday, 9am-5pm, with a 1-hour paid break.