Impactful Customer Service Coordinator (Temp-to-Perm)

Confidential; Woking; Sur place; GBP 24 000 - 32 000; Plein temps

Résumé du poste

Confidential in Woking is seeking a Customer Service Coordinator for a temp-to-perm role. You will handle a high volume of inbound calls, coordinate service requests and orders, and maintain accurate records in a fast-paced environment.

The role requires empathy, professionalism, and attention to detail, with flexibility for occasional shifts. The team offers a supportive environment, with training and opportunities to contribute to essential services for residents across Surrey.

Qualifications

• Experience in customer service, especially calls and inquiries.
• Strong empathy and professional communication style.
• Understanding of GDPR and handling sensitive information.
• Proficiency with Microsoft Office applications.
• Ability to work effectively in a busy call environment.
• Flexibility to adjust hours for cover when needed.

Responsabilités

• Handle a high volume of inbound calls.
• Make outbound follow-up calls when required.
• Respond to queries professionally and efficiently.
• Coordinate and process service requests and orders.
• Check information and correct errors in records.
• Update internal systems accurately.
• Carry out general administrative tasks to support the operation.
• Treat confidential information with care.

Connaissances

Telephone-based customer service

Empathetic communication

GDPR awareness

Microsoft Office

Team player

Flexible scheduling

Outils

Microsoft Office

Description du poste

Confidential in Woking is seeking a Customer Service Coordinator for a temp-to-perm role. You will handle a high volume of inbound calls, coordinate service requests and orders, and maintain accurate records in a fast-paced environment.

The role requires empathy, professionalism, and attention to detail, with flexibility for occasional shifts. The team offers a supportive environment, with training and opportunities to contribute to essential services for residents across Surrey.