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Workforce Unlimited; Boston; On-site; GBP 12,000 - 17,000; Full time

Job summary

Workforce Unlimited is recruiting for a temporary Customer Service / First Line Support role based in Boston. You will join a busy, friendly team and handle a high volume of inbound calls from customers, requiring clear communication and meticulous record-keeping.

Key duties include managing calls with professionalism, logging information accurately, and supporting colleagues to meet deadlines. The role emphasizes a positive, proactive approach and solution-focused thinking.

Qualifications

• Excellent communication and customer service skills.
• Attention to detail and accuracy.
• Able to prioritise tasks in a busy environment.

Responsibilities

• Answering and managing customer calls with professionalism and care.
• Maintaining accurate records and ensuring information is logged correctly.
• Working to deadlines and supporting colleagues to achieve team goals.

Skills

Strong communication

Customer service

Attention to detail

Prioritisation

Job description

Customer Service / First Line Support - Temporary

We are recruiting for a temporary position for a well-established Boston-based company.

About the Role

You’ll be joining a busy and friendly team, handling a high volume of inbound calls from customers. This role requires excellent communication skills, strong attention to detail and the ability to work effectively under pressure to meet deadlines.

Key Responsibilities

Answering and managing customer calls with professionalism and care

Maintaining accurate records and ensuring information is logged correctly

Working to deadlines and supporting colleagues to achieve team goals.

What We’re Looking For:-

Strong communication and customer service skills

Accuracy and attention to detail

Ability to prioritise tasks in a busy environment

A positive, proactive and solution-focused approach