First CSM - Renewals & Retention (Hybrid, Equity)

Forsyth Barnes; United Kingdom; Hybrid; GBP 111,000 - 134,000; Full time

Job summary

A dynamic AI scale-up in the United Kingdom is seeking a Customer Success Manager (Renewals & Retention) to build and lead the renewals function. In this role, you will manage a portfolio of housing customers and collaborate with various teams to drive retention and uncover growth opportunities. This position offers a competitive compensation package including equity and numerous benefits, all in a fast-paced, innovative environment.

Benefits

Equity options

Health insurance premiums covered

Unlimited vacation

Monthly fitness stipend

Relocation package available

Qualifications

• 2+ years in a client-facing, quota-carrying role ideally in SaaS.
• Track record of exceeding retention or sales targets in a fast-growth environment.
• Experience with larger deal sizes ($50K-$100K+) preferred.

Responsibilities

• Own the end-to-end renewal process, from outreach to close.
• Manage a portfolio of housing customers focusing on retention.
• Forecast renewal performance and risk exposure.

Skills

Client-facing experience

Negotiation skills

Communication skills

Stakeholder management

Job description

A dynamic AI scale-up in the United Kingdom is seeking a Customer Success Manager (Renewals & Retention) to build and lead the renewals function. In this role, you will manage a portfolio of housing customers and collaborate with various teams to drive retention and uncover growth opportunities. This position offers a competitive compensation package including equity and numerous benefits, all in a fast-paced, innovative environment.