Fire Alarm Service Engineer

Trinity Fire & Security Systems; Litchurch; On-site; GBP 80,000 - 100,000; Full time

Job summary

A fire and security solutions provider based in Litchurch is seeking an experienced Service Engineer to handle maintenance and support tasks for various fire and security systems. This role includes a variety of responsibilities, such as delivering planned maintenance, communicating with clients, and maintaining service records. Ideal candidates will have experience with relevant systems and strong problem-solving skills. The position offers a competitive salary, vehicle, benefits, and ongoing career development opportunities.

Benefits

Competitive base salary with uncapped commission

23 days' holiday plus bank holidays

Company vehicle and fuel card

Employee Discount Programme

Pension and Life Assurance

Referral bonus of up to £2,000

Ongoing training and career development opportunities

Qualifications

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training (ECA) required.

Responsibilities

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and insights.
• Identify and carry out remedial works and small installations.
• Maintain accurate records of service and performance.

Skills

Diagnostic and problem-solving abilities

Excellent communication skills

Customer service skills

Tools

Gent

Notifier

CCTV systems

Galaxy

Paxton

Job description

Trinity Fire & Security Systems are seeking an experienced Service Engineer to deliver high-quality maintenance and support across our client portfolio, ensuring system integrity and compliance. You'll carry out scheduled servicing, maintenance, and minor remedial work, ensuring all systems perform effectively and meet regulatory and company standards. Working as part of a skilled regional team, you'll be supported by dedicated service administrators and technical specialists.

Responsibilities

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations in line with service guidance.
• Maintain accurate records of service and performance.

Systems You'll Work With

• Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems
• CCTV: HikVision, Avigilon, Dahua
• Intruder: Galaxy, Texecom
• Access Control: Paxton, Honeywell, Gallagher

Qualifications

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training (ECA) and sound technical understanding of building services.

Benefits

• Competitive base salary with uncapped commission and paid overtime.
• 23 days' holiday, increasing with service, plus bank holidays.
• Company vehicle and fuel card.
• Employee Discount Programme - savings across 800+ retailers.
• Pension via Royal London, Life Assurance, and Employee Assistance Programme.
• Referral bonus of up to £2,000.
• Ongoing training and career development opportunities.