Fintech Customer Support Specialist (Hybrid, Commission)

Tembo; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid work model

Office in London Bridge

Job summary

Tembo is a fast-growing savings and mortgage platform in London, delivering customer-first support for ISA and savings products across chat, email and phone. This role focuses on accuracy in a regulated fintech environment and using Intercom FIN AI to scale customer outcomes.

You will work hybrid in London Bridge, contributing to a high-quality customer experience as Tembo scales and innovates in savings, transfers and account support.

Qualifications

• Experience in customer service within fintech or regulated financial services.
• Strong knowledge of ISA and/or LISA products.
• Excellent communication and attention to detail in a regulated environment.
• Comfort with multiple systems and fast-paced scaling environments.

Responsibilities

• Assist customers via chat, email and phone.
• Handle ISA/LISA queries, transfers and withdrawals.
• Collaborate with operations, product, tech and compliance to resolve issues.
• Improve customer journeys using automation and AI tools.

Skills

Fintech CS

ISA/LISA knowledge

Multi-channel support

Regulated environment

Tools

Intercom FIN AI

Job description

Tembo is a fast-growing savings and mortgage platform in London, delivering customer-first support for ISA and savings products across chat, email and phone. This role focuses on accuracy in a regulated fintech environment and using Intercom FIN AI to scale customer outcomes.

You will work hybrid in London Bridge, contributing to a high-quality customer experience as Tembo scales and innovates in savings, transfers and account support.