Remote Support & Experience Specialist

Moneybox; United Kingdom; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company pension scheme

Bonus scheme

Home office furniture allowance

Personal Annual Learning and Devbudget

Private Medical Insurance

Cycle to work scheme

Wellhub subscription

Enhanced parental pay & leave

25 days holiday + bank holidays

Remote or Hybrid working (2 days from

Job summary

Moneybox is growing rapidly and expanding its Support team to delight customers. You will handle inquiries via Intercom and phone, collaborating with Operations, Compliance and Product to continually improve the customer experience, and look for opportunities to go above and beyond.

This role offers permanent or FTC options in a fast-paced startup environment with a strong emphasis on customer outcomes, learning, and hybrid working from our London office.

Qualifications

• Excellent written and spoken English.
• Ability to work well both individually and as part of a team.
• Experience working to metrics in a contact center environment.
• Analytical and problem-solving skills; high-output do-er in a fast-paced startup.
• Able to prioritise tasks, identify patterns and work independently.
• Direct experience with Intercom.

Responsibilities

• Interacting with current and potential customers through Intercom and phone to address queries.
• Collaborating with Operations and Compliance to ensure a great customer experience.
• Working with the Product team to continually improve the customer experience.
• Looking for ways to go above and beyond to make customers happy.
• Raising awareness of our mortgage advice service to help customers on their home-buying journey.

Skills

Excellent English

Team player

Metrics-driven

Analytical thinking

Prioritisation

Independent working

Tools

Intercom

Job description

Moneybox is growing rapidly and expanding its Support team to delight customers. You will handle inquiries via Intercom and phone, collaborating with Operations, Compliance and Product to continually improve the customer experience, and look for opportunities to go above and beyond.

This role offers permanent or FTC options in a fast-paced startup environment with a strong emphasis on customer outcomes, learning, and hybrid working from our London office.